transcosmos utilise a range of innovative tools to streamline our workflow, simplify day-to-day tasks and improve customer satisfaction
8x8’s integrated cloud communications and contact centre platform provides the flexibility and resilience to quickly manage all employee and customer interactions from any location or device
Telstra is one of the world's leading telecommunications and technology companies, we offer a wider range of services from programmable networks and cloud solutions to mobility and enterprise collaboration tools.
Zendesk allows us to provide support anywhere, so customers can always reach us. The conversation stays connected, no matter how they choose to interact (over messaging, live chat, social, email or voice).
Knova helps large customer service and support organizations handle complex queries across channels. Knova is built on a simple design philosophy: streamlining the help desk agent’s job means higher productivity, happier customers and happier staff.
IRIS Cascade simplifies our HR department’s day-to-day processes with customisable workflows that can address our needs today and meet our demands as they change in the future.