BPO Service Provider | Outsourcing Firm

IT SUPPORT & IT SERVICE DESK

Based on the ITIL framework, the backbone of transcosmos IT services is its service management office, which provides strict quality assurance, as well as highly disciplined reporting, process, and implementation service.

CUSTOMER SUPPORT

Providing you with highly skilled and professional, omni-channel customer service centres that support your products and services for your clients interactions.

E-COMMERCE SUPPORT

Businesses have widely used e-commerce platforms and solutions or e-commerce as a buy and sell platform for their goods and services, or for transmitting their funds or other relevant data. All these services take place over an electronic network - the internet, in particular.

What Our Clients Say About Us

“The transcosmos team is providing excellent support and we’re happy to have this strategic partnership in place for meeting our future requirements”

Service Delivery Manager, Service Desk Strategy & Design, IT Services, DHL

“transcosmos continually delivers services beyond our expectations and continues to remain flexible and adaptable to our changing business needs. They completed the transition of services to Manila without fault and without any impact on our customer satisfaction”

VP Global Customer Care, Oracle

“James and the entire transcosmos team have demonstrated a true partnership approach with ISS and have been willing to invest time, resource and finances up front for the long term benefit of both organizations. They are not afraid of hard work and taking a “leap of faith”. Importantly they know how to have fun whilst delivering a first class professional service. The perfect partner!”

Global Solutions Director, ISS Asia Pacific