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Tag: omnichannel

5 Customer Service Solutions to Implement Before the Year Ends

Posted on October 3, 2018

In today’s customer-centric age of marketing, putting your loyal users at the core of your business is critical. Customer service has seen leaps and bounds of upgrades in the past …

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A Starter’s Guide to Providing an Efficient Social Media Customer Support

Posted on September 6, 2018

During ancient times when the internet was but a fledgeling piece of technology, man relied on archaic ways like the reliable word-of-mouth when looking for reviews about certain consumer products …

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8 Ways to Implement an Effective E-commerce Omnichannel Strategy

Posted on May 31, 2018
5 Ways to Implement an Effective E-commerce Omnichannel Strategy

Some shoppers would visit a physical store to check the availability of the item, how it looks like, how much it costs, and to see if the item is something …

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5 Customer Service Trends to Get More Business Traction this 2018

Posted on March 20, 2018
customer support outsourcing team

We’re living in a digital world where changes in the customer service industry happen by the day. Over the recent years, the focus has been on enhancing customer support in …

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5 Ways Omni-Channel Engagement Improves Customer Experience

Posted on August 18, 2017
omnichannel-customer-experience

The business landscape is ever-evolving with the newest innovations and technologies that influence consumer needs and demands. If fifteen years ago, placing a newspaper ad would dramatically increase your store’s …

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