Information Systems
For most retailers across industries, the holiday season promises increased sales revenue. Some retailers start their holiday promotions as early as October to capture the early birds. However, many people …
When it comes to giving feedback, consumers are likely to complain or rant via social media instead of telling the brand directly because for them, it’s easy and safe. After …
Continue reading “4 Types of Social Media Customer Complainers (and How to Deal with Them)”
Every customer has different needs and expectations, but one thing remains the same: they want a good customer experience. In today’s highly competitive world, customers are pampered with more choices. …
Continue reading “The Real Cost of Bad Customer Service [Infographic]”
Let’s face it. Almost everyone has gone digital—from businesses, governments, and yes, your customers. Based on the Ericsson Mobility Report, there were 2.6 billion smartphone subscribers in 2015 around the …
Continue reading “How to Do It Right: Guide to Delivering Customer Service in Digital Age”
Regardless of the industry your business belongs to, there’s no denying that customers are and will always be your company’s lifeline. Thus, providing superb customer service support should be on …
Continue reading “12 Customer Service Challenges Faced by Fast-Growing Industries”
Millennials, or those who were born from the 1980s to 2000s, propose an interesting marketing challenge for many businesses. Besides comprising a large demographic of consumers, millennials are still too …
Continue reading “4 Customer Support Tactics You Should be Implementing to Win Millennials Over”
There’s no denying that customers are your lifeline—without them, there’s no business. This is why a good and efficient customer service support is a major company asset. Despite its importance, …
Continue reading “10 Solutions for Crucial Customer Support Problems”
Let us share you these ten heartwarming stories of outstanding customer service performed by those businesses who “walk the talk” when it comes to delivering the kind of service that wins a customer over for life.
Speed is the name of the game when it comes to customer service delivery. What exactly are the lasting damages you will dodge by being prompt in your customer service? How important is a fast customer response and how can it strengthen your brand?
We put together 7 timeless customer service quotes to inspire you through the week, one quote each day. These are “timeless” quotes because they were spoken by thought leaders from another era, centuries ago, back when there were no help desks and call centers and tech support.
