Technology is getting smarter day by day, and digital users couldn’t be happier. As cliché as it sounds, anyone can practically do anything online with the click of a button. …
Continue reading “Why You Should Make a Bot for Your Business”
Technology is getting smarter day by day, and digital users couldn’t be happier. As cliché as it sounds, anyone can practically do anything online with the click of a button. …
Continue reading “Why You Should Make a Bot for Your Business”
Email support remains an integral cog in every company’s customer service strategy. To date, there are more than 4 billion email accounts in the world, and it’s continuously growing. An …
Continue reading “How to Write the Perfect Customer Support Email”
If you’re in technical support services, you probably know how it feels to deal with irate customers who come forward and discuss their woes. Speaking to a complaining client can …
Continue reading “Customer Anger Triggers and Ways to Defuse Them [Infographic]”
For the unfamiliar, a help desk ticketing system is a tool that companies use to track if things are being done as they should. For each task or concerned customers, …
Continue reading “8 Features to Look for in a Help Desk Ticketing System”
Customer service support should know no boundaries and language barriers. If you are running an enterprise wanting to cater for the global market but think that monolingual customer support is …
Continue reading “Here’s Why We Think Multilingual Support Is Worth It”
Customer service is the support you offer your customers before, during, and after purchasing your product. It’s what can make—or break—their experience with your business. From topics like working with …
Continue reading “13 More Customer Service Blogs You Should Bookmark”
Customer service has always been a topic for people all over the world. It’s either you’ve read a viral excellent customer service you want to experience yourself or a bad …
Continue reading “How Self-Service Support Improves Customer Experience”
Customer service has gone a long way, and it doesn’t look like it’s turning back in any way. Decades ago, we have seen companies engage their customers through switchboards and …
Continue reading “5 Trends and Predictions Shaping the Next-Gen Customer Support”
The first thing that comes to mind when you hear the words “customer service” is something bad because social media has made itself a portal for rants and feedback to …
Continue reading “Customer Service Satisfaction across the Globe”
Statistics on e-commerce business for 2017 and beyond remain strong. Just look at these figures: These numbers are telling you that ecommerce is shaping up to be one of the …
Continue reading “The Ultimate Checklist to Customer-Approved E-commerce Experience”