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Tag: customer service

Why You Should Make a Bot for Your Business

Posted on 8 June 201718 October 2021
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Technology is getting smarter day by day, and digital users couldn’t be happier. As cliché as it sounds, anyone can practically do anything online with the click of a button. …

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How to Write the Perfect Customer Support Email

Posted on 4 May 2017
How-to-Write-the-Perfect-Customer-Support-Email

Email support remains an integral cog in every company’s customer service strategy. To date, there are more than 4 billion email accounts in the world, and it’s continuously growing. An …

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Customer Anger Triggers and Ways to Defuse Them [Infographic]

Posted on 2 May 201731 July 2017
Customer-Anger-Triggers-and-Ways-to-Defuse-Them

If you’re in technical support services, you probably know how it feels to deal with irate customers who come forward and discuss their woes. Speaking to a complaining client can …

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8 Features to Look for in a Help Desk Ticketing System

Posted on 19 April 201716 December 2021

For the unfamiliar, a help desk ticketing system is a tool that companies use to track if things are being done as they should. For each task or concerned customers, …

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Here’s Why We Think Multilingual Support Is Worth It

Posted on 3 April 2017

Customer service support should know no boundaries and language barriers. If you are running an enterprise wanting to cater for the global market but think that monolingual customer support is …

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13 More Customer Service Blogs You Should Bookmark

Posted on 21 February 201718 October 2021

Customer service is the support you offer your customers before, during, and after purchasing your product. It’s what can make—or break—their experience with your business. From topics like working with …

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How Self-Service Support Improves Customer Experience

Posted on 17 February 2017

Customer service has always been a topic for people all over the world. It’s either you’ve read a viral excellent customer service you want to experience yourself or a bad …

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5 Trends and Predictions Shaping the Next-Gen Customer Support

Posted on 30 January 201718 October 2021

Customer service has gone a long way, and it doesn’t look like it’s turning back in any way. Decades ago, we have seen companies engage their customers through switchboards and …

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Customer Service Satisfaction across the Globe

Posted on 16 January 201731 July 2017

The first thing that comes to mind when you hear the words “customer service” is something bad because social media has made itself a portal for rants and feedback to …

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The Ultimate Checklist to Customer-Approved E-commerce Experience

Posted on 5 January 20179 May 2018

Statistics on e-commerce business for 2017 and beyond remain strong. Just look at these figures: These numbers are telling you that ecommerce is shaping up to be one of the …

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