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Customer service has gone a long way, and it doesn’t look like it’s turning back in any way. Decades ago, we have seen companies engage their customers through switchboards and …

One of the worst things that could happen to you is for your computer to suddenly stop working. You know something’s wrong, but figuring out the reason or coming up …

The first thing that comes to mind when you hear the words “customer service” is something bad because social media has made itself a portal for rants and feedback to …

Statistics on e-commerce business for 2017 and beyond remain strong. Just look at these figures: These numbers are telling you that ecommerce is shaping up to be one of the …

Cutting-edge technologies will continue to dominate in 2017. This means more efficiency and faster turnaround time for technology-based tasks. But as with all things new, there are also underlying implications …

For most retailers across industries, the holiday season promises increased sales revenue. Some retailers start their holiday promotions as early as October to capture the early birds. However, many people …

When it comes to giving feedback, consumers are likely to complain or rant via social media instead of telling the brand directly because for them, it’s easy and safe. After …

Every customer has different needs and expectations, but one thing remains the same: they want a good customer experience. In today’s highly competitive world, customers are pampered with more choices. …

Technology continues to evolve each year, and along with it comes a host of skills that organizations need to keep up with the times. The pace with which the industry …

Let’s face it. Almost everyone has gone digital—from businesses, governments, and yes, your customers. Based on the Ericsson Mobility Report, there were 2.6 billion smartphone subscribers in 2015 around the …

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