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Customer service has gone a long way, and it doesn’t look like it’s turning back in any way. Decades ago, we have seen companies engage their customers through switchboards and …
Continue reading “5 Trends and Predictions Shaping the Next-Gen Customer Support”
One of the worst things that could happen to you is for your computer to suddenly stop working. You know something’s wrong, but figuring out the reason or coming up …
Continue reading “18 Best Websites to Learn Computer Troubleshooting and Tech Support”
The first thing that comes to mind when you hear the words “customer service” is something bad because social media has made itself a portal for rants and feedback to …
Continue reading “Customer Service Satisfaction across the Globe”
Statistics on e-commerce business for 2017 and beyond remain strong. Just look at these figures: These numbers are telling you that ecommerce is shaping up to be one of the …
Continue reading “The Ultimate Checklist to Customer-Approved E-commerce Experience”
Cutting-edge technologies will continue to dominate in 2017. This means more efficiency and faster turnaround time for technology-based tasks. But as with all things new, there are also underlying implications …
For most retailers across industries, the holiday season promises increased sales revenue. Some retailers start their holiday promotions as early as October to capture the early birds. However, many people …
When it comes to giving feedback, consumers are likely to complain or rant via social media instead of telling the brand directly because for them, it’s easy and safe. After …
Continue reading “4 Types of Social Media Customer Complainers (and How to Deal with Them)”
Every customer has different needs and expectations, but one thing remains the same: they want a good customer experience. In today’s highly competitive world, customers are pampered with more choices. …
Continue reading “The Real Cost of Bad Customer Service [Infographic]”
Technology continues to evolve each year, and along with it comes a host of skills that organizations need to keep up with the times. The pace with which the industry …
Continue reading “10 Skills to Master in the Fast-Paced Tech Industry”
Let’s face it. Almost everyone has gone digital—from businesses, governments, and yes, your customers. Based on the Ericsson Mobility Report, there were 2.6 billion smartphone subscribers in 2015 around the …
Continue reading “How to Do It Right: Guide to Delivering Customer Service in Digital Age”
