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The most successful businesses are those who care more than just profit, but also its responsibility to its customers, employees, the environment and the society. Here are 3 important values businesses should learn from DHL.

We’ve put together a list of legendary customer service stories, some of them from several years back—a testament that it’s stories like these that are remembered and shared over and over again.

In the same way that a single phone call can be the first impression and most likely the only perception a customer makes on a company, a job interview is also the one moment where an applicant makes his first impression. The recruitment process is long and tedious, and the process could end right on the first job interview. We’ve interviewed some experts in the field and here are some of their answers.

BBC News recently featured Ryanair’s success story—from almost closing down in 1988 to totally changing its business model in the 1990s, to now being one of the world’s leading airlines. Here are some of our takeaways from Ryanair’s success story.

We couldn’t reiterate more how important it is to hire the right customer support representatives, whatever company or industry you’re in. Here are three things to keep in mind in finding the right people.

A video circulated the web last week about a woman who went bonkers at Dunkin Donuts, demanding free food for a receipt she didn’t receive, and recording herself on video at that. What she thought would get her lots of support from social media for exposing bad customer service backfired on her; instead, the employee/s who endured the wrath of Taylor Chapman that day earned a much-deserved recognition from the world wide web and from Dunkin Donuts itself.

Since we integrated Zendesk across our systems in June 2011, we never looked back. Being in the customer support business for more than 20 years, we know the value of an efficient helpdesk and seamless ticketing management solutions in supporting clients from a wide range of industries. So.. how do we, here at Merlin, love Zendesk? Let us count the ways.

It’s impossible to witness an online commotion this big without learning valuable lessons in social media, customer service, and in life. Forbes listed 6 things, and we thought we’d follow it up with our own take-home.

With this growing awareness of social care as a medium to directly communicate to companies, more and more businesses are riding the social media bandwagon; this time, not just to market their products, but to build customer relations and watch over their backs for nasty, reputation-damaging complaints. If you haven’t been using social media as a tool for customer service, here are 5 steps to get you started.

Once upon a time it was brands calling the shots. We had the higher power and controlled the output of company information but in 2012 it’s a new day. The …

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