Shep Hyken is a known persona in the customer service industry. An expert in customer service, Shep Hyken is a sought-after speaker and a best-selling author on matters about developing a winning customer service culture in businesses. We have gathered some gold nuggets of customer service insights from Shep’s Twitter and we are sharing it with you.
Which Industries Give the Best and Worst Customer Service?
Do you ever wonder which industries rank highest in customer service and which fail? The Temkin Group, a research and consulting firm in Massachusetts, surveyed 10,000 U.S. consumers last January about their customer experience with 268 national and regional companies. Which industries do you think were rated best and worst?
5 Best Customer Service Practices in Social Media That You Should Be Doing Now
Social media has become one of the most preferred customer service channels nowadays because of the flexibility and efficiency it provides to customers. But of course, using social media per …
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Why Prompt Customer Service Can Prevent Lasting Damages to Your Brand
Speed is the name of the game when it comes to customer service delivery. What exactly are the lasting damages you will dodge by being prompt in your customer service? How important is a fast customer response and how can it strengthen your brand?
Getting Over the Fear of the Reply All Button
Whether we’re aware of it or not, there’s this fear lurking inside of us everytime we send emails. Did we send it to the right person? Did I hit “Reply” or “Reply All”? The fear of the “Reply All” button is real, everyone.
5 Customer Service Myths We All Need to Know
Many companies do their businesses believing these myths, therefore missing out on a big opportunity to grow, to serve their customers better, and to potentially earn more profit. These Customer Service Myths change the way we look at customer complaints, and give us ideas on how to address them better.
7 Timeless Customer Service Quotes To Live By
We put together 7 timeless customer service quotes to inspire you through the week, one quote each day. These are “timeless” quotes because they were spoken by thought leaders from another era, centuries ago, back when there were no help desks and call centers and tech support.
DHL: Going Over and Beyond the Call of Duty
The most successful businesses are those who care more than just profit, but also its responsibility to its customers, employees, the environment and the society. Here are 3 important values businesses should learn from DHL.
Top 23 Most Amazing Customer Service Stories Ever Told
We’ve put together a list of legendary customer service stories, some of them from several years back—a testament that it’s stories like these that are remembered and shared over and over again.
What Customer Service Experts Say About First Impressions
In the same way that a single phone call can be the first impression and most likely the only perception a customer makes on a company, a job interview is also the one moment where an applicant makes his first impression. The recruitment process is long and tedious, and the process could end right on the first job interview. We’ve interviewed some experts in the field and here are some of their answers.
