Information Systems
Intro Zendesk Customer Experience Trends Report 2020 showed that 51% of customers wish to receive an answer to their questions in less than 5 minutes on the phone when they …
Continue reading “5 Key Benefits of Corporate Knowledge Base Systems”
Artificial intelligence has come a long way since the early days when it first appeared as a storytelling device in works of fiction. This gave rise to the popularity of …
Continue reading “Can AI-Powered Automation and Human-Centered Customer Service Co-Exist?”
People share almost everything on social media, sometimes, a little too much. Admittedly, it’s the stories about a company’s wins and gaffes on customer service that catch the attention—and rightfully …
Continue reading “7 Businesses That Raised the Bar for Customer Service”
The customer service industry has seen a dramatic shift over the years. With new innovations and trends, companies now leverage advanced tools, such as automation, in delivering the best customer …
Continue reading “6 Soft Skills to Level Up Your Customer Service in 2019”
The progress we’re making with technology has been nothing short of impressive. While many technological advancements are helping mankind in various fields, there’s a growing concern that these upgrades may …
Continue reading “Will Chatbots and Automation Replace Humans in the Workplace?”
In August 2018, Apple became the first American public company to reach $1 trillion market value. The company enjoyed their solo stay at the top until a month later in …
Continue reading “6 Lessons on Customer Service from the Four Comma Club”
In today’s customer-centric age of marketing, putting your loyal users at the core of your business is critical. Customer service has seen leaps and bounds of upgrades in the past …
Continue reading “5 Customer Service Solutions to Implement Before the Year Ends”
Artificial intelligence (AI) is slowly yet surely finding its way into our everyday lives. From driverless cars to robotics and smart homes, we see more and more AI applications in …
Continue reading “How to Successfully Implement an AI Strategy in Customer Experience”
During ancient times when the internet was but a fledgeling piece of technology, man relied on archaic ways like the reliable word-of-mouth when looking for reviews about certain consumer products …
Continue reading “A Starter’s Guide to Providing an Efficient Social Media Customer Support”
The internet has transformed the way humans transact and communicate, highlighting how diverse language is. Modern globalisation is the pathway that led companies to face more international clients now than …
Continue reading “How a Multi-Language Customer Support Empowers Your Business”
