Information Systems
Intro 2020 was certainly not an ordinary year. It had a significant impact on the lives of individuals and the operation of businesses around the globe, created uncertainty, and a …
Continue reading “Top Business Challenges Companies Faced in 2020”
Intro Did you know that 51% of companies have no business continuity plan to deal with a global pandemic, according to a survey conducted by Mercer in February 2020? A …
Continue reading “3 Reasons Why Transcosmos Has a Business Continuity Plan”
Artificial intelligence has come a long way since the early days when it first appeared as a storytelling device in works of fiction. This gave rise to the popularity of …
Continue reading “Can AI-Powered Automation and Human-Centered Customer Service Co-Exist?”
Keep your strategies up to date with the latest figures and data on outsourcing.
People share almost everything on social media, sometimes, a little too much. Admittedly, it’s the stories about a company’s wins and gaffes on customer service that catch the attention—and rightfully …
Continue reading “7 Businesses That Raised the Bar for Customer Service”
Podcasts are a unique way of listening to information on the go. It gives lecturers a platform to broadcast engaging audio content and make it available to their subscribers 24/7. …
Continue reading “Top 5 Podcasts to Keep Up to Date with IT and Outsourcing Trends”
The benefits of outsourcing are aplenty – reduced costs, streamlined operations, increased flexibility for your business, and more. With fast-paced innovations in tech, the outsourcing industry is poised to evolve, …
Continue reading “4 Outsourcing Trends That Will Impact Businesses in 2019 (Infographic)”
The customer service industry has seen a dramatic shift over the years. With new innovations and trends, companies now leverage advanced tools, such as automation, in delivering the best customer …
Continue reading “6 Soft Skills to Level Up Your Customer Service in 2019”
The progress we’re making with technology has been nothing short of impressive. While many technological advancements are helping mankind in various fields, there’s a growing concern that these upgrades may …
Continue reading “Will Chatbots and Automation Replace Humans in the Workplace?”
When even a tech giant can’t promise the security and integrity of its data, how can small players hope to defend themselves against malicious hackers? In September 2018, Facebook discovered …
