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Category: Blog

Top Business Challenges Companies Faced in 2020

Posted on 19 January 202125 January 2021
Top Business Challenges Companies Faced in 2020

Intro 2020 was certainly not an ordinary year. It had a significant impact on the lives of individuals and the operation of businesses around the globe, created uncertainty, and a …

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3 Reasons Why Transcosmos Has a Business Continuity Plan

Posted on 29 September 202029 September 2020
3 Reasons Why Transcosmos Has a Business Continuity Plan

Intro Did you know that 51% of companies have no business continuity plan to deal with a global pandemic, according to a survey conducted by Mercer in February 2020? A …

Continue reading “3 Reasons Why Transcosmos Has a Business Continuity Plan”

Can AI-Powered Automation and Human-Centered Customer Service Co-Exist?

Posted on 12 March 201912 March 2019
robot and human shaking hands

Artificial intelligence has come a long way since the early days when it first appeared as a storytelling device in works of fiction. This gave rise to the popularity of …

Continue reading “Can AI-Powered Automation and Human-Centered Customer Service Co-Exist?”

Outsourcing Statistics to Guide Your Business Decisions in 2019

Posted on 6 March 201916 December 2021

Keep your strategies up to date with the latest figures and data on outsourcing.

7 Businesses That Raised the Bar for Customer Service

Posted on 19 February 201925 January 2019

People share almost everything on social media, sometimes, a little too much. Admittedly, it’s the stories about a company’s wins and gaffes on customer service that catch the attention—and rightfully …

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Top 5 Podcasts to Keep Up to Date with IT and Outsourcing Trends

Posted on 12 February 201916 December 2021
photo of a studio microphone

Podcasts are a unique way of listening to information on the go. It gives lecturers a platform to broadcast engaging audio content and make it available to their subscribers 24/7. …

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4 Outsourcing Trends That Will Impact Businesses in 2019 (Infographic)

Posted on 6 February 201916 December 2021
blog banner

The benefits of outsourcing are aplenty – reduced costs, streamlined operations, increased flexibility for your business, and more. With fast-paced innovations in tech, the outsourcing industry is poised to evolve, …

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6 Soft Skills to Level Up Your Customer Service in 2019

Posted on 22 January 201922 January 2019
soft skills

The customer service industry has seen a dramatic shift over the years. With new innovations and trends, companies now leverage advanced tools, such as automation, in delivering the best customer …

Continue reading “6 Soft Skills to Level Up Your Customer Service in 2019”

Will Chatbots and Automation Replace Humans in the Workplace?

Posted on 4 December 201816 December 2021
white robot

The progress we’re making with technology has been nothing short of impressive. While many technological advancements are helping mankind in various fields, there’s a growing concern that these upgrades may …

Continue reading “Will Chatbots and Automation Replace Humans in the Workplace?”

Is Cybersecurity Dead? What Facebook’s Biggest Data Breach Yet Teaches Us About Cybersecurity

Posted on 21 November 201816 December 2021
Facebook security issues

When even a tech giant can’t promise the security and integrity of its data, how can small players hope to defend themselves against malicious hackers? In September 2018, Facebook discovered …

Continue reading “Is Cybersecurity Dead? What Facebook’s Biggest Data Breach Yet Teaches Us About Cybersecurity”

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Recent Posts

  • Top Business Challenges Companies Faced in 2020

    Top Business Challenges Companies Faced in 2020

    19 January 2021
  • 5 Key Benefits of Corporate Knowledge Base Systems

    5 Key Benefits of Corporate Knowledge Base Systems

    9 November 2020
  • 3 Reasons Why Transcosmos Has a Business Continuity Plan

    3 Reasons Why Transcosmos Has a Business Continuity Plan

    29 September 2020
  • Can AI-Powered Automation and Human-Centered Customer Service Co-Exist?

    Can AI-Powered Automation and Human-Centered Customer Service Co-Exist?

    12 March 2019
  • Outsourcing Statistics to Guide Your Business Decisions in 2019

    Outsourcing Statistics to Guide Your Business Decisions in 2019

    6 March 2019

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