We all have expectations, but sometimes they are not at all sound. So, we have listed common customer expectations about technical support vis a vis the reality of each to provide a proper perspective about it.
How many companies put back into the business what they get out of it? Isn’t this one of the key rules for a successful business? If you are working in customer service, what should be the first item in your agenda for 2014? Improving and exceeding at customer service — really exceeding at it!