60 Statistics That You Need to Know to Improve Your Customer Service [Slideshare]

Being in the industry of providing world class customer support solutions in the past 20 years, we have seen how customer service have evolved over the years. Drawn statistics on customer service impact a company’s improvement in providing excellent customer experience by understanding the rapid changes in customer service practices to accommodate the varying demands of consumers. Hence, we have gathered 60 statistics that you need to know to help you rise up to these customer demands:

These statistics prove that customers’ demand for excellence in customer service increases as the years progress and as technology offers more convenient services. Let these numbers guide you in carrying out a customer service strategy that caters well to your customers.

James Patterson
James Patterson

James Patterson, Head of Business Development, Global Corporate Clients joined transcosmos in 2007. He oversees business development and sales and marketing initiatives throughout the EMEA and APAC regions for transcosmos IT and Customer Support Services, managing a team of sales professionals and consultants in these territories. James fully understands and supports the requirements and challenges of complex IT Support and Customer Service environments, having guided an array of large organizations through the consultative process of developing complex solutions to fit the customer’s needs. Previous to transcosmos, James was a regional Sales Manager in the Health and Leisure Industry winning many awards for exceeding sales targets and being innovative.

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