IT Support

transcosmos has over 25+ years’ expert experience delivering IT support services for small to medium businesses right up to the world leading global conglomerates and brands across the entire scope of industries, from healthcare, aviation, logistics, manufacturing, pharmaceuticals, retail, FMCG and technology to name a few.

With each of our customers we have built lasting collaborative relationships and have become a valuable partner in providing a host of their IT needs, be it developing customer experience, design, build or operational support, strategic consultancy, implementing new solutions and technologies or driving cost efficiencies.

Whatever you are looking for from an IT support partner we can help you deliver. Here are just a few things we have provided for our portfolio of customers:

  • Technical support – Level 1, Level 2, Level 3, Design & Build Architects
  • Full scope of language capabilities – 24 languages and counting
  • Remote call centre and service desks – 24×7
  • Outsourcing – multiple global locations
  • Managed Services
  • On premise or within business placement support
  • Data centre and infrastructure support – all core technologies Server, Network, Backup, Storage, VMware, Citrix, Database, Security, Facilitates, Applications etc
  • End User support – deskside support, executive support, site support
  • Customer experience – data analytics, CRM, omni-channel engagement, auto translation etc
  • Cloud Hosted infrastructure and software Support – private, public, hybrid
  • IT Project & Program management – site migration, data centre implementation, IT audit, digital transformation, new product implementation etc

transcosmos understand that technology, culture and how we deliver and consume support services is changing at a fast pace. So we strive to remain flexible, innovative and partner with all the leading technology providers and start-ups to make sure we are continuously evolving to meet those changing demands for our existing and future customers.