E-Commerce Support Outsourcing
A leading Global Commerce Service Provider, transcosmos enables brands and specialty retailers to achieve their commerce goals. As an E-Commerce solutions provider, we combine consulting, technology, and operations to deliver unique and branded customer experiences, creating Commerce Without Compromise.
In a nutshell, we provide end to end E-commerce solutions made simple.
transcosmos have a long history of providing award winning global outsourcing and BPO services focused on E-commerce solutions to some of the largest global brands in retail and the biggest E-commerce market places.
Whether you’re looking for a completely hands-free end-to-end solution or a specific tailored service, we have a solution that’s right for you. Just take a look at some of the benefits transcosmos can provide to take your sales and E-commerce experience to the next level.
- Perfectly localised E-commerce website – We build your ecommerce website using natural sounding language, designed by our world-class, in-country web designers. Accept payments in local currencies, using preferred methods including bank transfers, C.O.D., convenience store payments, and other local payment methods.
- Ecommerce Operations – We take the guesswork out of developing an ecommerce platform, localized to each specific country.
- Omni channel customer engagement – Integrated support across multiple contact methods: phone, e-mail, live chat, messenger, social media
- Expert support – Fully dedicated transcosmos team to manage all aspects of your customer experience, 24/7 global coverage, high quality, low cost locations
- Digital Marketing – Using the latest SEO, SEM, and Social Media tools and techniques for each country to attract your customers.
- Customer Care – Award-winning customer support in over 30 European and Asian languages, leveraging 25+ years of expert experience
- Fulfilment – International fulfilment and logistics solutions provide cheapest, fastest, and most reliable service in-country or cross-border.
- Local Currencies – Accept payments from customers in their local currencies using their preferred payment methods.
- Regulation Assistance – We can help you navigate your way through the rules and regulations in each country.
- Market Insight – Gain valuable information to help you determine the best possible market entry strategy.
- Reporting – Leverage powerful data analytics and receive regular reporting to track your company’s success in e-commerce markets.