Executive Briefing on Philippine Outsourcing held in London on 16th June 2011

BPOC_pressrelease

London, United Kingdom, 22 June 2011.
The Philippine Trade and Investment Center in London (PTIC London), recently collaborated with the British Philippine Outsourcing Council to hold the first ever Executive Briefing on Philippine Outsouring last 16 June 2011.
The event is a brainchild of the British Philippine Outsourcing Council’s founding members UK companies currently providing outsourced services from the Philippines and PTIC London. Targeting executive-level decision makers from the United Kingdom’s mainstream companies, the Executive Briefing proved to be a highly effective exercise to discuss the growing global attention to Philippine Outsourcing at the management level.
The executive briefing was well attended by high-level executives from UK multinational companies involved in Telecommunications, Insurance, Banking, Finance and Accounting and IT and Creative Industries. Michael Alfred Ignacio, Commercial Attaché and Director of the Philippine Trade and Investment Center in London, welcomed the participants with a business and industry introduction on Phiilppine Outsourcing, highlighting multiple international awards that have recognised the country as a destination of choice for Offshore Outsourcing and why major global players locate their main operations in the Philippines.
Obrar Consulting’s Richard Hampson and Dave Hopkins, premier outsourcing consultants in the United Kingdom, also spoke about the advantages and realities of outsourcing to the Philippines and their success cases in bringing major UK brands and their customer service operations to the country.
Pete Graf, global Head of Service Desk at DHL, joined the Executive Briefing via live video link from Prague and discussed several slides on why they are very satisfied with the quality and level of service delivered from the Philippines through its outsourced IT provider transcosmos Information Systems. Graf highlighted the talent pool available in the Philippines and how the country is able to produce multilingual services agents which they needed at a short notice. DHL is a major client of transcosmos Information Services Group, a founding firm of the British Philippine Outsourcing Council and represented by Richard Patterson, CEO and Ian McGowan, Sales and Marketing Manager.
Rob O’Malley, UK VP of Aegis Global BPO, another founding member of the British Philippine Outsourcing Council, shared highlights of his many years of experience as a pioneer in establishing Philippine Outsourcing operations, having lived in the country as an expatriate executive for various outsourcing firms in the country, and explained why the companies he represented over the years chose the Philippines and continue to thrive there, citing advantages in the availability and quality of the Philippine talent pool, the western culture in the Philippines, among others.
Dr. Bharat Vagadia, of O2Pi was requested by the group to be a resource speaker and he presented an online decision-making tool for business managers considering to outsource to different locations. The online tool is free and available for basic use for everyone. Dr. Vagadia is likewise a board member of the UK’s National Outsourcing Association.
The venue was hosted by Aegis Global BPO at their impressive Lansdowne House offices in Berkeley Square, Green Park, London.
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Rhiza Oyos

Rhiza is passionate about customer experience, customer relations management, and social media. She likes scouring the web for interesting stories about customer service and blogs them here at transcosmos.

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