When looking for customer service reps, you carefully filter the applicants who carry the best qualities and skills that meet the requirements of the job. But more importantly, you check their characters and their hearts to serve, as it is the wellspring of how they will delivery customer service.
Being in this business for over 20 years, Merlin has successfully hired and deployed hundreds of Customer Support employees through the years, and has developed an efficient process of recruiting people. Here are 7 qualities to look for when hiring Customer Support Agents.
In the same way that a single phone call can be the first impression and most likely the only perception a customer makes on a company, a job interview is also the one moment where an applicant makes his first impression. The recruitment process is long and tedious, and the process could end right on the first job interview. We’ve interviewed some experts in the field and here are some of their answers.
We couldn’t reiterate more how important it is to hire the right customer support representatives, whatever company or industry you’re in. Here are three things to keep in mind in finding the right people.