Lost Customers? Here’s How to Win Them Back

Have you lost customers recently? According to the research done by John Gattorna, a visiting professor at Macquarie Graduate School of Management in 2008, businesses lose 68% of their customers due to perceived indifference. This means the customers walked out and left because they do not feel valued by these companies. Imagine losing these many customers just because you didn’t show you cared?

5 Phrases That Surprisingly Make Customers Happy

We sometimes forget the magic of words when it comes to customer service. Providing stellar customer service is easier than before, with technology, enhanced training of front liners and a growing awareness of how much superlative customer service can be one’s very best form of marketing. But there are these phrases when used and spoken with sincerity, which surprisingly make customers happy.