Offering multilingual support is just one of the demands in the customer service industry that when met, can generate additional revenue on both ends. But how do we build an efficient multilingual customer support system? We list five ways to ensure great customer service delivery is done across language barriers.
If you are working in the customer service industry, it is safe to say that you will be dealing with angry customers 80% of the time. While you can’t control problems or complaints due to bad service or malfunctioning products, you can control what you say to customers who are already upset. Here are five things that you should never say to an angry customer if you don’t want an already terse conversation go from bad to worse.
There is no doubt about it, our mothers are our greatest teachers. The saying, “Everything I need to know, I learned from kindergarten”, should be changed to “Everything I need to know, I learned from my mother.” And if we, as children, took our mother’s advice to heart, we would have no problems dealing with the world as adults today. This holds especially true in the customer service industry.
Merlin would like to congratulate our very own Judit Madarasz for being MacMillan i>clicker’s Support Agent of the month!
CEOs may be the brains behind the company but it’s the employees who do the customer service. If employees are happy, customers are happy, which make bosses happy too. But how do you make customer service employees happy to make happy customers and bosses?
There are thousands of customer service stories and insights published online every week. From developments, failures, and lessons – it can be overwhelming to sift through what can be interesting to read and spend precious time on. Here’s a roundup of some of our picks for must-read customer service articles.
The annual University Career Fair Days event provides an opportunity for students to meet with representatives from over 80 organizations, including organizations from many industries, such as finance, consulting, consumer goods, media, marketing, advertising, among others. And Merlin is honoured to be a part of it.
Customer service is the way for businesses to gauge their clients’ loyalty to their company. We’ve stressed many times before that customer service should be at the core of every business, and should therefore be given careful attention. But there will always be something that tick customers off, and we know how a frustrated customer can potentially be the downfall of any business.
If there’s one way to advance your knowledge and expertise in various areas of business, it’s by reading books. As a customer service provider, we’ve proven time and time again that learning should never stop. Books allow us to add large amounts of knowledge from the experiences of others in a nominal amount of time. In this post, we’ll share you six must-read books on creating exceptional experience that customers love!
The quality of customer service can make or a break a company’s relationship with its customers. In fact, good customer service is the lifeblood of the most popular companies today. Here are five common blunders that you can avoid to not hurt your company’s customer service.