CEOs may be the brains behind the company but it’s the employees who do the customer service. If employees are happy, customers are happy, which make bosses happy too. But how do you make customer service employees happy to make happy customers and bosses?
There are thousands of customer service stories and insights published online every week. From developments, failures, and lessons – it can be overwhelming to sift through what can be interesting to read and spend precious time on. Here’s a roundup of some of our picks for must-read customer service articles.
The annual University Career Fair Days event provides an opportunity for students to meet with representatives from over 80 organizations, including organizations from many industries, such as finance, consulting, consumer goods, media, marketing, advertising, among others. And Merlin is honoured to be a part of it.
Customer service is the way for businesses to gauge their clients’ loyalty to their company. We’ve stressed many times before that customer service should be at the core of every business, and should therefore be given careful attention. But there will always be something that tick customers off, and we know how a frustrated customer can potentially be the downfall of any business.
If there’s one way to advance your knowledge and expertise in various areas of business, it’s by reading books. As a customer service provider, we’ve proven time and time again that learning should never stop. Books allow us to add large amounts of knowledge from the experiences of others in a nominal amount of time. In this post, we’ll share you six must-read books on creating exceptional experience that customers love!
The quality of customer service can make or a break a company’s relationship with its customers. In fact, good customer service is the lifeblood of the most popular companies today. Here are five common blunders that you can avoid to not hurt your company’s customer service.
If you could identify what the one biggest problem about customer service is, what would it be? There are a ton of common mistakes that customer service reps make, such as failing to follow up or not building a relationship, but there’s one single problem that above all things should be avoided or fixed as soon as possible: Not being the solution.
Flexibility and empowerment creates a happy employee and a happier team. When employees are happy, they work harder because they feel appreciated in their work. When employees work harder, customers are treated better and therefore happier.
Over the weekend, during Merlin’s Christmas party here at Hungary, Benjamin was awarded the Employee of the Year, a testament to the remarkable work he’s done around here. This article is written based on our interview with Benjamin.