5 Worst Things You Can Say to an Angry Customer

If you are working in the customer service industry, it is safe to say that you will be dealing with angry customers 80% of the time. While you can’t control problems or complaints due to bad service or malfunctioning products, you can control what you say to customers who are already upset. Here are five things that you should never say to an angry customer if you don’t want an already terse conversation go from bad to worse.

Everything I Need to Know about Customer Service, I Learned from My Mother

There is no doubt about it, our mothers are our greatest teachers. The saying, “Everything I need to know, I learned from kindergarten”, should be changed to “Everything I need to know, I learned from my mother.” And if we, as children, took our mother’s advice to heart, we would have no problems dealing with the world as adults today. This holds especially true in the customer service industry.

Roundup: What’s Up in the Customer Service Industry

There are thousands of customer service stories and insights published online every week. From developments, failures, and lessons – it can be overwhelming to sift through what can be interesting to read and spend precious time on. Here’s a roundup of some of our picks for must-read customer service articles.

5 Things Customers Hate about Customer Support (And How to Address Them)

Customer service is the way for businesses to gauge their clients’ loyalty to their company. We’ve stressed many times before that customer service should be at the core of every business, and should therefore be given careful attention. But there will always be something that tick customers off, and we know how a frustrated customer can potentially be the downfall of any business.

6 Must-Read Books for People in Customer Service

If there’s one way to advance your knowledge and expertise in various areas of business, it’s by reading books. As a customer service provider, we’ve proven time and time again that learning should never stop. Books allow us to add large amounts of knowledge from the experiences of others in a nominal amount of time. In this post, we’ll share you six must-read books on creating exceptional experience that customers love!