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Customer service is one of the pillars of success for many businesses. Companies cannot expect to achieve optimal growth and increase their revenue if they do not have a solid …

In the IT industry, engineers and specialists are constantly bracing themselves against a security breach on their system. Any situation of this sort may result in data loss and operations …

Outsourcing help desk support can add value to your organization’s implementation of customer-oriented policies and operations. For one, you could mobilize your internal team to higher level customer work and …

The business landscape is ever-evolving with the newest innovations and technologies that influence consumer needs and demands. If fifteen years ago, placing a newspaper ad would dramatically increase your store’s …

In an increasingly perilous web environment, server-level security is an imperative. Your server and IT infrastructure are vulnerable to numerous threats on the web, and thus, comprehensive security is a …

Today’s marketing landscape is no longer brand-centric, rather is customer-centric. It’s all about what the customer wants and needs, as well as the customer’s overall brand experience. Often, this experience …

Productivity is the hot topic now in the business industry. What used to be a topic that no one bats an eye on is currently considered as a business factor …

Customer service defines a brand, as it can make or break your business. If you want to establish your brand as trustworthy and reliable, it’s important to provide exemplary customer …

As businesses adopt a more digital approach, they become prone to cyber security threats and attacks, exposing their business and customers to vulnerabilities and risks. Cybercrime and malware advance and …

In this day and age, information gathering isn’t just limited to observations, surveys, or interviews. Customer data is just at the tips of your fingers. Whether you’re a small business …

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