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Tag: Technology

Top Business Challenges Companies Faced in 2020

Posted on January 19, 2021January 25, 2021
Top Business Challenges Companies Faced in 2020

Intro 2020 was certainly not an ordinary year. It had a significant impact on the lives of individuals and the operation of businesses around the globe, created uncertainty, and a …

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Can AI-Powered Automation and Human-Centered Customer Service Co-Exist?

Posted on March 12, 2019March 12, 2019
robot and human shaking hands

Artificial intelligence has come a long way since the early days when it first appeared as a storytelling device in works of fiction. This gave rise to the popularity of …

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4 Outsourcing Trends That Will Impact Businesses in 2019 (Infographic)

Posted on February 6, 2019February 6, 2019
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The benefits of outsourcing are aplenty – reduced costs, streamlined operations, increased flexibility for your business, and more. With fast-paced innovations in tech, the outsourcing industry is poised to evolve, …

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Will Chatbots and Automation Replace Humans in the Workplace?

Posted on December 4, 2018December 4, 2018
white robot

The progress we’re making with technology has been nothing short of impressive. While many technological advancements are helping mankind in various fields, there’s a growing concern that these upgrades may …

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Is Cybersecurity Dead? What Facebook’s Biggest Data Breach Yet Teaches Us About Cybersecurity

Posted on November 21, 2018
Facebook security issues

When even a tech giant can’t promise the security and integrity of its data, how can small players hope to defend themselves against malicious hackers? In September 2018, Facebook discovered …

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6 IT Trends That Will Bring Breakthrough Changes in 2019

Posted on October 17, 2018
blog banner with the text 6 IT Trends That Will Bring Breakthrough Changes in 2019

We have been going through rapid technological advancements since the beginning of the last decade that resulted in massive changes in the economic, political, and societal landscapes around the world. …

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How to Successfully Implement an AI Strategy in Customer Experience

Posted on September 17, 2018
chatbots provide improved customer experience

Artificial intelligence (AI) is slowly yet surely finding its way into our everyday lives. From driverless cars to robotics and smart homes, we see more and more AI applications in …

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A Starter’s Guide to Providing an Efficient Social Media Customer Support

Posted on September 6, 2018

During ancient times when the internet was but a fledgeling piece of technology, man relied on archaic ways like the reliable word-of-mouth when looking for reviews about certain consumer products …

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7 IT Myths That Need to Be Confirmed or Busted

Posted on August 13, 2018August 13, 2018
IT Myths That Need to Be Confirmed or Busted

Businesses across every industry have made improvements by leaps and bounds through the integration of advanced technology, and along with it, upgrades in their information technology infrastructure. While businesses like …

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How Artificial Intelligence Is Reshaping the Future of Cybersecurity

Posted on July 25, 2018July 25, 2018
How Artificial Intelligence Is Redefining the Future of Cybersecurity

Keeping your information technology systems secure isn’t as simple as you may think. This generation’s digital revolution has brought about countless cyber threats that seemingly evolve along with new advancements …

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