Information Systems
Today’s advancing technology has made it necessary and possible for businesses to store and share large amounts of data via the cloud, but the remote nature of cloud services makes …
Continue reading “Top Cloud Threats Your Business Should Look Out For (Infographic)”
We’re living in a digital world where changes in the customer service industry happen by the day. Over the recent years, the focus has been on enhancing customer support in …
Continue reading “5 Customer Service Trends to Get More Business Traction this 2018”
Customer service has transformed dramatically over the years. In the past decades, technology was at its most basic form, and companies had to deal with limited resources. Fast forward to …
Continue reading “Customer Service: The Past, Present, and Future”
In the IT industry, engineers and specialists are constantly bracing themselves against a security breach on their system. Any situation of this sort may result in data loss and operations …
Continue reading “How IT Security Audit Benefits Your Business Process”
Outsourcing help desk support can add value to your organization’s implementation of customer-oriented policies and operations. For one, you could mobilize your internal team to higher level customer work and …
The business landscape is ever-evolving with the newest innovations and technologies that influence consumer needs and demands. If fifteen years ago, placing a newspaper ad would dramatically increase your store’s …
Continue reading “5 Ways Omni-Channel Engagement Improves Customer Experience”
In an increasingly perilous web environment, server-level security is an imperative. Your server and IT infrastructure are vulnerable to numerous threats on the web, and thus, comprehensive security is a …
Continue reading “Best Practices to Secure IT Servers and Infrastructure [Infographic]”
Productivity is the hot topic now in the business industry. What used to be a topic that no one bats an eye on is currently considered as a business factor …
Continue reading “How IT Outsourcing Improves Business and Employee Productivity”
As businesses adopt a more digital approach, they become prone to cyber security threats and attacks, exposing their business and customers to vulnerabilities and risks. Cybercrime and malware advance and …
Continue reading “How to Manage Cybersecurity Threats and Business Vulnerability”
In this day and age, information gathering isn’t just limited to observations, surveys, or interviews. Customer data is just at the tips of your fingers. Whether you’re a small business …
