Information Systems
The internet has transformed the way humans transact and communicate, highlighting how diverse language is. Modern globalisation is the pathway that led companies to face more international clients now than …
Continue reading “How a Multi-Language Customer Support Empowers Your Business”
Businesses across every industry have made improvements by leaps and bounds through the integration of advanced technology, and along with it, upgrades in their information technology infrastructure. While businesses like …
Continue reading “7 IT Myths That Need to Be Confirmed or Busted”
Keeping your information technology systems secure isn’t as simple as you may think. This generation’s digital revolution has brought about countless cyber threats that seemingly evolve along with new advancements …
Continue reading “How Artificial Intelligence Is Reshaping the Future of Cybersecurity”
Excellent customer service has always been essential in business growth. To ensure that your customers will retain and speak good things about your services to other people, incorporating customer support …
Continue reading “6 Technologies to Fix Your Poorly-Designed Service Desk System”
Every customer service channel is an opportunity for your brand to provide a positive customer experience, build customer relationship, and increase customer loyalty. However, not all businesses provide efficient and …
Continue reading “7 Efficiency Tips to Improving Your Email Support”
Today’s advancing technology has made it necessary and possible for businesses to store and share large amounts of data via the cloud, but the remote nature of cloud services makes …
Continue reading “Top Cloud Threats Your Business Should Look Out For (Infographic)”
Customer service has transformed dramatically over the years. In the past decades, technology was at its most basic form, and companies had to deal with limited resources. Fast forward to …
Continue reading “Customer Service: The Past, Present, and Future”
Modern-day CEOs are taking a more hands-on approach and becoming the frontrunner of their companies when it comes to providing excellent customer service. They’re channeling their customer persona when developing …
Continue reading “4 Customer-Oriented CEOs and What We Can Learn from Them”
In the IT industry, engineers and specialists are constantly bracing themselves against a security breach on their system. Any situation of this sort may result in data loss and operations …
Continue reading “How IT Security Audit Benefits Your Business Process”
Outsourcing help desk support can add value to your organization’s implementation of customer-oriented policies and operations. For one, you could mobilize your internal team to higher level customer work and …
