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Tag: IT support

How a Multi-Language Customer Support Empowers Your Business

Posted on 16 August 201816 August 2018
How A Multi-Language Customer Support Empowers Your Business

The internet has transformed the way humans transact and communicate, highlighting how diverse language is. Modern globalisation is the pathway that led companies to face more international clients now than …

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7 IT Myths That Need to Be Confirmed or Busted

Posted on 13 August 201818 October 2021
IT Myths That Need to Be Confirmed or Busted

Businesses across every industry have made improvements by leaps and bounds through the integration of advanced technology, and along with it, upgrades in their information technology infrastructure. While businesses like …

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How Artificial Intelligence Is Reshaping the Future of Cybersecurity

Posted on 25 July 201816 December 2021
How Artificial Intelligence Is Redefining the Future of Cybersecurity

Keeping your information technology systems secure isn’t as simple as you may think. This generation’s digital revolution has brought about countless cyber threats that seemingly evolve along with new advancements …

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6 Technologies to Fix Your Poorly-Designed Service Desk System

Posted on 23 July 201816 December 2021
6-Technologies-to-Fix-Your-Poorly-Designed-Service-Desk-System

Excellent customer service has always been essential in business growth. To ensure that your customers will retain and speak good things about your services to other people, incorporating customer support …

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7 Efficiency Tips to Improving Your Email Support

Posted on 6 July 2018
7 Efficiency Tips to Improving Your Email Support

Every customer service channel is an opportunity for your brand to provide a positive customer experience, build customer relationship, and increase customer loyalty. However, not all businesses provide efficient and …

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Top Cloud Threats Your Business Should Look Out For (Infographic)

Posted on 26 March 201816 December 2021
Top Cloud Threats Your Business Should Look Out For

Today’s advancing technology has made it necessary and possible for businesses to store and share large amounts of data via the cloud, but the remote nature of cloud services makes …

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Customer Service: The Past, Present, and Future

Posted on 15 March 2018
customer-service-past-present-future-banner

Customer service has transformed dramatically over the years. In the past decades, technology was at its most basic form, and companies had to deal with limited resources. Fast forward to …

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4 Customer-Oriented CEOs and What We Can Learn from Them

Posted on 13 February 201813 May 2021
Customer-Oriented CEOs and What We Can Learn From Them

Modern-day CEOs are taking a more hands-on approach and becoming the frontrunner of their companies when it comes to providing excellent customer service. They’re channeling their customer persona when developing …

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How IT Security Audit Benefits Your Business Process

Posted on 4 October 201716 December 2021
IT specialists conducting security audit

In the IT industry, engineers and specialists are constantly bracing themselves against a security breach on their system. Any situation of this sort may result in data loss and operations …

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6 Characteristics to Look for When Outsourcing Help Desk Support Team [Infographic]

Posted on 2 October 201716 December 2021

Outsourcing help desk support can add value to your organization’s implementation of customer-oriented policies and operations. For one, you could mobilize your internal team to higher level customer work and …

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