Information Systems
Businesses across every industry have made improvements by leaps and bounds through the integration of advanced technology, and along with it, upgrades in their information technology infrastructure. While businesses like …
Continue reading “7 IT Myths That Need to Be Confirmed or Busted”
Today’s advancing technology has made it necessary and possible for businesses to store and share large amounts of data via the cloud, but the remote nature of cloud services makes …
Continue reading “Top Cloud Threats Your Business Should Look Out For (Infographic)”
Outsourcing help desk support can add value to your organization’s implementation of customer-oriented policies and operations. For one, you could mobilize your internal team to higher level customer work and …
If you’re in technical support services, you probably know how it feels to deal with irate customers who come forward and discuss their woes. Speaking to a complaining client can …
Continue reading “Customer Anger Triggers and Ways to Defuse Them [Infographic]”
For the unfamiliar, a help desk ticketing system is a tool that companies use to track if things are being done as they should. For each task or concerned customers, …
Continue reading “8 Features to Look for in a Help Desk Ticketing System”
Service desks are a necessity for any organization that harnesses the advantages of IT and the same time, wants to operate efficiently and effectively. As technology develops at a rapid …
Continue reading “A Look at The Next Generation of Service Desk [Infographic]”
