Information Systems
In August 2018, Apple became the first American public company to reach $1 trillion market value. The company enjoyed their solo stay at the top until a month later in …
Continue reading “6 Lessons on Customer Service from the Four Comma Club”
During ancient times when the internet was but a fledgeling piece of technology, man relied on archaic ways like the reliable word-of-mouth when looking for reviews about certain consumer products …
Continue reading “A Starter’s Guide to Providing an Efficient Social Media Customer Support”
Some shoppers would visit a physical store to check the availability of the item, how it looks like, how much it costs, and to see if the item is something …
Continue reading “8 Ways to Implement an Effective E-commerce Omnichannel Strategy”
Any ecommerce outsourcing entity will tell you that the success of your online business depends on the user design and experience of your website. With 93% of consumers making their …
Continue reading “The Anatomy of a Top-Notch E-commerce Website”
Customer service has transformed dramatically over the years. In the past decades, technology was at its most basic form, and companies had to deal with limited resources. Fast forward to …
Continue reading “Customer Service: The Past, Present, and Future”
The business landscape is ever-evolving with the newest innovations and technologies that influence consumer needs and demands. If fifteen years ago, placing a newspaper ad would dramatically increase your store’s …
Continue reading “5 Ways Omni-Channel Engagement Improves Customer Experience”
Statistics on e-commerce business for 2017 and beyond remain strong. Just look at these figures: These numbers are telling you that ecommerce is shaping up to be one of the …
Continue reading “The Ultimate Checklist to Customer-Approved E-commerce Experience”
Customers are the lifeline of every business. Therefore, it is vital that you provide not just high-quality products and services, but also excellent customer service and support. Paul Greenberg, the …
Continue reading “How to Optimize Your Ecommerce Customer Support”
