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Tag: e-commerce

6 Lessons on Customer Service from the Four Comma Club

Posted on 7 November 20188 November 2018
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In August 2018, Apple became the first American public company to reach $1 trillion market value. The company enjoyed their solo stay at the top until a month later in …

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A Starter’s Guide to Providing an Efficient Social Media Customer Support

Posted on 6 September 2018

During ancient times when the internet was but a fledgeling piece of technology, man relied on archaic ways like the reliable word-of-mouth when looking for reviews about certain consumer products …

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8 Ways to Implement an Effective E-commerce Omnichannel Strategy

Posted on 31 May 2018
5 Ways to Implement an Effective E-commerce Omnichannel Strategy

Some shoppers would visit a physical store to check the availability of the item, how it looks like, how much it costs, and to see if the item is something …

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The Anatomy of a Top-Notch E-commerce Website

Posted on 10 May 201816 December 2021
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Any ecommerce outsourcing entity will tell you that the success of your online business depends on the user design and experience of your website. With 93% of consumers making their …

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Customer Service: The Past, Present, and Future

Posted on 15 March 2018
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Customer service has transformed dramatically over the years. In the past decades, technology was at its most basic form, and companies had to deal with limited resources. Fast forward to …

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5 Ways Omni-Channel Engagement Improves Customer Experience

Posted on 18 August 2017
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The business landscape is ever-evolving with the newest innovations and technologies that influence consumer needs and demands. If fifteen years ago, placing a newspaper ad would dramatically increase your store’s …

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The Ultimate Checklist to Customer-Approved E-commerce Experience

Posted on 5 January 20179 May 2018

Statistics on e-commerce business for 2017 and beyond remain strong. Just look at these figures: These numbers are telling you that ecommerce is shaping up to be one of the …

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How to Optimize Your Ecommerce Customer Support

Posted on 30 August 20169 May 2018

Customers are the lifeline of every business. Therefore, it is vital that you provide not just high-quality products and services, but also excellent customer service and support. Paul Greenberg, the …

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