Information Systems
Some shoppers would visit a physical store to check the availability of the item, how it looks like, how much it costs, and to see if the item is something …
Continue reading “8 Ways to Implement an Effective E-commerce Omnichannel Strategy”
We’re living in a digital world where changes in the customer service industry happen by the day. Over the recent years, the focus has been on enhancing customer support in …
Continue reading “5 Customer Service Trends to Get More Business Traction this 2018”
Customer service has transformed dramatically over the years. In the past decades, technology was at its most basic form, and companies had to deal with limited resources. Fast forward to …
Continue reading “Customer Service: The Past, Present, and Future”
Modern-day CEOs are taking a more hands-on approach and becoming the frontrunner of their companies when it comes to providing excellent customer service. They’re channeling their customer persona when developing …
Continue reading “4 Customer-Oriented CEOs and What We Can Learn from Them”
Customer service is one of the pillars of success for many businesses. Companies cannot expect to achieve optimal growth and increase their revenue if they do not have a solid …
Continue reading “What Makes Up An Effective Customer Relationship Management System [Infographic]”
Outsourcing help desk support can add value to your organization’s implementation of customer-oriented policies and operations. For one, you could mobilize your internal team to higher level customer work and …
The business landscape is ever-evolving with the newest innovations and technologies that influence consumer needs and demands. If fifteen years ago, placing a newspaper ad would dramatically increase your store’s …
Continue reading “5 Ways Omni-Channel Engagement Improves Customer Experience”
Today’s marketing landscape is no longer brand-centric, rather is customer-centric. It’s all about what the customer wants and needs, as well as the customer’s overall brand experience. Often, this experience …
Continue reading “5 Reasons Why the Best Marketing is Great Customer Service”
Customer service defines a brand, as it can make or break your business. If you want to establish your brand as trustworthy and reliable, it’s important to provide exemplary customer …
Continue reading “4 Great Examples of Social Media as an Effective Customer Service Tool”
In this day and age, information gathering isn’t just limited to observations, surveys, or interviews. Customer data is just at the tips of your fingers. Whether you’re a small business …
