Information Systems
The world of mobile apps is getting more and more exciting by the day. Take Instagram, for example. The photo-sharing platform continues to evolve since Facebook acquired it in 2012. …
Continue reading “How Instagram Story Can Improve Your Customer Experience”
Customer service has transformed dramatically over the years. In the past decades, technology was at its most basic form, and companies had to deal with limited resources. Fast forward to …
Continue reading “Customer Service: The Past, Present, and Future”
Modern-day CEOs are taking a more hands-on approach and becoming the frontrunner of their companies when it comes to providing excellent customer service. They’re channeling their customer persona when developing …
Continue reading “4 Customer-Oriented CEOs and What We Can Learn from Them”
Customer service is one of the pillars of success for many businesses. Companies cannot expect to achieve optimal growth and increase their revenue if they do not have a solid …
Continue reading “What Makes Up An Effective Customer Relationship Management System [Infographic]”
Outsourcing help desk support can add value to your organization’s implementation of customer-oriented policies and operations. For one, you could mobilize your internal team to higher level customer work and …
In this day and age, information gathering isn’t just limited to observations, surveys, or interviews. Customer data is just at the tips of your fingers. Whether you’re a small business …
Customer service is the support you offer your customers before, during, and after purchasing your product. It’s what can make—or break—their experience with your business. From topics like working with …
Continue reading “13 More Customer Service Blogs You Should Bookmark”
Customer service has always been a topic for people all over the world. It’s either you’ve read a viral excellent customer service you want to experience yourself or a bad …
Continue reading “How Self-Service Support Improves Customer Experience”
We can’t deny it. Businesses have to pay even more attention to Customer Service and Customer Experience (CX) this year and beyond. Taking it from top industry experts, here are 5 ways to improve Customer Experience this 2014.
