Information Systems
Artificial intelligence has come a long way since the early days when it first appeared as a storytelling device in works of fiction. This gave rise to the popularity of …
Continue reading “Can AI-Powered Automation and Human-Centered Customer Service Co-Exist?”
Podcasts are a unique way of listening to information on the go. It gives lecturers a platform to broadcast engaging audio content and make it available to their subscribers 24/7. …
Continue reading “Top 5 Podcasts to Keep Up to Date with IT and Outsourcing Trends”
The progress we’re making with technology has been nothing short of impressive. While many technological advancements are helping mankind in various fields, there’s a growing concern that these upgrades may …
Continue reading “Will Chatbots and Automation Replace Humans in the Workplace?”
We have been going through rapid technological advancements since the beginning of the last decade that resulted in massive changes in the economic, political, and societal landscapes around the world. …
Continue reading “6 IT Trends That Will Bring Breakthrough Changes in 2019”
Artificial intelligence (AI) is slowly yet surely finding its way into our everyday lives. From driverless cars to robotics and smart homes, we see more and more AI applications in …
Continue reading “How to Successfully Implement an AI Strategy in Customer Experience”
Keeping your information technology systems secure isn’t as simple as you may think. This generation’s digital revolution has brought about countless cyber threats that seemingly evolve along with new advancements …
Continue reading “How Artificial Intelligence Is Reshaping the Future of Cybersecurity”
We’re living in a digital world where changes in the customer service industry happen by the day. Over the recent years, the focus has been on enhancing customer support in …
Continue reading “5 Customer Service Trends to Get More Business Traction this 2018”
Contact centres have seen the biggest growth in the recent years. According to Global Industry Analysts, the global contact centers market will reach $337.8 billion by 2018. However, a huge …
Continue reading “5 Ways AI Will Enhance Call Centre Industry”
