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Tag: artificial intelligence

Can AI-Powered Automation and Human-Centered Customer Service Co-Exist?

Posted on 12 March 201912 March 2019
robot and human shaking hands

Artificial intelligence has come a long way since the early days when it first appeared as a storytelling device in works of fiction. This gave rise to the popularity of …

Continue reading “Can AI-Powered Automation and Human-Centered Customer Service Co-Exist?”

Top 5 Podcasts to Keep Up to Date with IT and Outsourcing Trends

Posted on 12 February 201916 December 2021
photo of a studio microphone

Podcasts are a unique way of listening to information on the go. It gives lecturers a platform to broadcast engaging audio content and make it available to their subscribers 24/7. …

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Will Chatbots and Automation Replace Humans in the Workplace?

Posted on 4 December 201816 December 2021
white robot

The progress we’re making with technology has been nothing short of impressive. While many technological advancements are helping mankind in various fields, there’s a growing concern that these upgrades may …

Continue reading “Will Chatbots and Automation Replace Humans in the Workplace?”

6 IT Trends That Will Bring Breakthrough Changes in 2019

Posted on 17 October 201816 December 2021
blog banner with the text 6 IT Trends That Will Bring Breakthrough Changes in 2019

We have been going through rapid technological advancements since the beginning of the last decade that resulted in massive changes in the economic, political, and societal landscapes around the world. …

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How to Successfully Implement an AI Strategy in Customer Experience

Posted on 17 September 201816 December 2021
chatbots provide improved customer experience

Artificial intelligence (AI) is slowly yet surely finding its way into our everyday lives. From driverless cars to robotics and smart homes, we see more and more AI applications in …

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How Artificial Intelligence Is Reshaping the Future of Cybersecurity

Posted on 25 July 201816 December 2021
How Artificial Intelligence Is Redefining the Future of Cybersecurity

Keeping your information technology systems secure isn’t as simple as you may think. This generation’s digital revolution has brought about countless cyber threats that seemingly evolve along with new advancements …

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5 Customer Service Trends to Get More Business Traction this 2018

Posted on 20 March 2018
customer support outsourcing team

We’re living in a digital world where changes in the customer service industry happen by the day. Over the recent years, the focus has been on enhancing customer support in …

Continue reading “5 Customer Service Trends to Get More Business Traction this 2018”

5 Ways AI Will Enhance Call Centre Industry

Posted on 20 March 201716 December 2021

Contact centres have seen the biggest growth in the recent years. According to Global Industry Analysts, the global contact centers market will reach $337.8 billion by 2018. However, a huge …

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