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There’s no denying that customers are your lifeline—without them, there’s no business. This is why a good and efficient customer service support is a major company asset. Despite its importance, …
Continue reading “10 Solutions for Crucial Customer Support Problems”
Most entrepreneurs feel that it’s important to have full control of their businesses, from the smallest tasks to the largest projects. This is understandable, given that as an entrepreneur, you …
Continue reading “Guide to Building A Better Business Through Outsourcing”
IT companies who rely heavily on data collection, storage, and dissemination should invest in an IT infrastructure management. Considering IT’s wide landscape, every company needs a robust framework to keep …
It’s no secret that we are now in the age of cloud computing, as many businesses are already moving to the cloud due to its great number of benefits. Better …
Continue reading “5 Things You Need to Know Before Upgrading to Cloud Infrastructure”
IT outsourcing is a big player within the technology industry. Despite various risks and challenges that come with the endeavor, companies continue to apply the outsourcing business model to improve …
Continue reading “6 Statistics Shaping IT Outsourcing this 2016 [Infographic]”
Due to limited resources, availability, and lack of applicants that meet particular qualifications, service desks managers and leaders alike have difficulties finding the right members to add to their team. …
Continue reading “6 Essential Skills That Your IT Service Desk Team Should Have”
There’s no denying that technology plays a significant role in today’s business environment. Your business or company certainly uses technology in its daily operations, from simple encoding tasks and use …
Talking to IT support services might be one of your least favorite things to do, or even fall under the category of your list of “things I’d rather not do,” …
Continue reading “How to Communicate Properly with your IT Support Provider”
IT support and service desks require tools just like any other business function. IT support tools can assist the help desk with a multitude of tasks including managing remote connections, …
Continue reading “10 Essential IT Support and Service Desk Tools”
The age of information has ushered in blogging, a content phenomenon that has given voices from all over the world a medium to express ideas and ultimately, build an audience. …
Continue reading “35 Must-Follow Blogs to Keep You Updated on the IT Industry in 2016”
