Blog
Since game developer, Niantic Labs, launched the GPS-based, augmented reality game, Pokemon Go, on July 6, 2016, the whole world has been caught in a frenzy. Initially available in the …
Continue reading “5 Valuable Lessons Pokemon Go Can Teach IT Teams”
Business operations greatly involve processing and managing large amounts of data, which is why server speed and efficiency level significantly affect a business performance. Having a good IT infrastructure ensures …
Continue reading “The Cost of IT Support Downtime in A Business [Infographic]”
Customers are the lifeline of every business. Therefore, it is vital that you provide not just high-quality products and services, but also excellent customer service and support. Paul Greenberg, the …
Continue reading “How to Optimize Your Ecommerce Customer Support”
Explaining a series of complex technical instructions to non-tech customers has many challenges. First of all, you have to consider the fact that the customer’s IT vocabulary and knowledge extent …
Continue reading “How to Provide Tech Support to Non-Techies”
Regardless of size and industry, businesses should make IT infrastructure management one of its top priorities, especially in today’s highly digitized world. In a survey by Fuse Technology Group, small …
Continue reading “6 Important Reasons Why Businesses Should Prioritize IT Infrastructure”
Earlier this year, the private healthcare information of over 91,000 Medicaid clients in the United States were compromised. An investigation traced a data breach involving two government employees who turned …
Continue reading “6 Data Protection Tips for Healthcare Companies”
The world witnessed the United Kingdom abandon its place in the European Union (EU) after a nationwide referendum last June 2016. “Brexit” won by 52% to 48% with Britain officially …
Continue reading “5 Ways the Brexit May Affect the Tech Industry”
Regardless of the industry your business belongs to, there’s no denying that customers are and will always be your company’s lifeline. Thus, providing superb customer service support should be on …
Continue reading “12 Customer Service Challenges Faced by Fast-Growing Industries”
An efficient IT helpdesk is a vital operations tool. When utilized properly, it can transform the way teams manage their daily tasks. If your company recently invested in a helpdesk …
Continue reading “11 Key Features to Look for in an IT Helpdesk”
Millennials, or those who were born from the 1980s to 2000s, propose an interesting marketing challenge for many businesses. Besides comprising a large demographic of consumers, millennials are still too …
Continue reading “4 Customer Support Tactics You Should be Implementing to Win Millennials Over”
