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Service desks are a necessity for any organization that harnesses the advantages of IT and the same time, wants to operate efficiently and effectively. As technology develops at a rapid …
Continue reading “A Look at The Next Generation of Service Desk [Infographic]”
Customer service support should know no boundaries and language barriers. If you are running an enterprise wanting to cater for the global market but think that monolingual customer support is …
Continue reading “Here’s Why We Think Multilingual Support Is Worth It”
In the past, companies hired in-house personnel to perform business functions such as IT services. Hiring and training personnel to perform specific functions was costly. Since core competencies are the …
Continue reading “How IT Outsourcing Has Changed Over Time [Visual Timeline]”
Contact centres have seen the biggest growth in the recent years. According to Global Industry Analysts, the global contact centers market will reach $337.8 billion by 2018. However, a huge …
Continue reading “5 Ways AI Will Enhance Call Centre Industry”
In September 2016, tech company, Yahoo, disclosed that 500 million user accounts had been hacked in 2014. In December of the same year, they released a statement saying that a …
Continue reading “11 Cyber Security Risks Every Business Should Prepare For [Visual Guide]”
In every business model, IT support services are vital as they do tasks that range from simple computer-related issues up to company-specific software. However, businesses are now faced with the …
Continue reading “Onsite VS Remote IT Support: Which Is Best For Your Business?”
Customer service is the support you offer your customers before, during, and after purchasing your product. It’s what can make—or break—their experience with your business. From topics like working with …
Continue reading “13 More Customer Service Blogs You Should Bookmark”
Customer service has always been a topic for people all over the world. It’s either you’ve read a viral excellent customer service you want to experience yourself or a bad …
Continue reading “How Self-Service Support Improves Customer Experience”
As a general business practice, organizations need to adhere to industry standards when it comes to setting up their policies, systems, or processes including those related to IT infrastructure services. …
Continue reading “Top 5 Elements of Enterprise IT Infrastructure”
Customer service has gone a long way, and it doesn’t look like it’s turning back in any way. Decades ago, we have seen companies engage their customers through switchboards and …
Continue reading “5 Trends and Predictions Shaping the Next-Gen Customer Support”
