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In this day and age, information gathering isn’t just limited to observations, surveys, or interviews. Customer data is just at the tips of your fingers. Whether you’re a small business …
Efficiency is at the heart of any successful business. IT Outsourcing provides businesses the leverage to focus on their core competencies instead of worrying about their IT infrastructure or data …
Continue reading “5 Things to Consider When Outsourcing Your IT Support Project”
Technology is getting smarter day by day, and digital users couldn’t be happier. As cliché as it sounds, anyone can practically do anything online with the click of a button. …
Continue reading “Why You Should Make a Bot for Your Business”
In a customer-centric industry, your business should be able to identify and relate with customers’ wants and needs. Think of it as a ripple effect: when you make your customers …
Disasters can strike anytime. When natural calamities and unforeseen crises occur, businesses need to have a strategy prepare to minimize damages and loss. Whether it’s a citywide blackout, a typhoon, …
Continue reading “10 Things to Consider to Make an Effective Business Continuity Plan”
Customers have grown accustomed to speed and immediate solutions because of the conveniences offered by technology today. In fact, many studies have shown that customers want their questions answered and …
Continue reading “A Guide to Empowering Your Customers With An Exceptional Self-Service Support”
Email support remains an integral cog in every company’s customer service strategy. To date, there are more than 4 billion email accounts in the world, and it’s continuously growing. An …
Continue reading “How to Write the Perfect Customer Support Email”
If you’re in technical support services, you probably know how it feels to deal with irate customers who come forward and discuss their woes. Speaking to a complaining client can …
Continue reading “Customer Anger Triggers and Ways to Defuse Them [Infographic]”
In today’s digital world, businesses and companies are highly dependent on their in-house IT systems or IT service companies. But, when Mother Nature decides to throw a tantrum, IT infrastructure …
Continue reading “10 Tips to Manage Business Continuity During Crisis”
For the unfamiliar, a help desk ticketing system is a tool that companies use to track if things are being done as they should. For each task or concerned customers, …
Continue reading “8 Features to Look for in a Help Desk Ticketing System”
