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Modern-day CEOs are taking a more hands-on approach and becoming the frontrunner of their companies when it comes to providing excellent customer service. They’re channeling their customer persona when developing …
Continue reading “4 Customer-Oriented CEOs and What We Can Learn from Them”
Customer service is one of the pillars of success for many businesses. Companies cannot expect to achieve optimal growth and increase their revenue if they do not have a solid …
Continue reading “What Makes Up An Effective Customer Relationship Management System [Infographic]”
In the IT industry, engineers and specialists are constantly bracing themselves against a security breach on their system. Any situation of this sort may result in data loss and operations …
Continue reading “How IT Security Audit Benefits Your Business Process”
Outsourcing help desk support can add value to your organization’s implementation of customer-oriented policies and operations. For one, you could mobilize your internal team to higher level customer work and …
The business landscape is ever-evolving with the newest innovations and technologies that influence consumer needs and demands. If fifteen years ago, placing a newspaper ad would dramatically increase your store’s …
Continue reading “5 Ways Omni-Channel Engagement Improves Customer Experience”
In an increasingly perilous web environment, server-level security is an imperative. Your server and IT infrastructure are vulnerable to numerous threats on the web, and thus, comprehensive security is a …
Continue reading “Best Practices to Secure IT Servers and Infrastructure [Infographic]”
Today’s marketing landscape is no longer brand-centric, rather is customer-centric. It’s all about what the customer wants and needs, as well as the customer’s overall brand experience. Often, this experience …
Continue reading “5 Reasons Why the Best Marketing is Great Customer Service”
Productivity is the hot topic now in the business industry. What used to be a topic that no one bats an eye on is currently considered as a business factor …
Continue reading “How IT Outsourcing Improves Business and Employee Productivity”
Customer service defines a brand, as it can make or break your business. If you want to establish your brand as trustworthy and reliable, it’s important to provide exemplary customer …
Continue reading “4 Great Examples of Social Media as an Effective Customer Service Tool”
As businesses adopt a more digital approach, they become prone to cyber security threats and attacks, exposing their business and customers to vulnerabilities and risks. Cybercrime and malware advance and …
Continue reading “How to Manage Cybersecurity Threats and Business Vulnerability”
