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Excellent customer service has always been essential in business growth. To ensure that your customers will retain and speak good things about your services to other people, incorporating customer support …

Every customer service channel is an opportunity for your brand to provide a positive customer experience, build customer relationship, and increase customer loyalty. However, not all businesses provide efficient and …

IT security is an issue as old as the technology itself, but that doesn’t excuse large companies when they are revealed to be facing some of these problems. The Fall …

Some shoppers would visit a physical store to check the availability of the item, how it looks like, how much it costs, and to see if the item is something …

Any ecommerce outsourcing entity will tell you that the success of your online business depends on the user design and experience of your website. With 93% of consumers making their …

The world of mobile apps is getting more and more exciting by the day. Take Instagram, for example. The photo-sharing platform continues to evolve since Facebook acquired it in 2012. …

Today’s advancing technology has made it necessary and possible for businesses to store and share large amounts of data via the cloud, but the remote nature of cloud services makes …

We’re living in a digital world where changes in the customer service industry happen by the day. Over the recent years, the focus has been on enhancing customer support in …

Customer service has transformed dramatically over the years. In the past decades, technology was at its most basic form, and companies had to deal with limited resources. Fast forward to …

Modern-day CEOs are taking a more hands-on approach and becoming the frontrunner of their companies when it comes to providing excellent customer service. They’re channeling their customer persona when developing …

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