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Keeping your information technology systems secure isn’t as simple as you may think. This generation’s digital revolution has brought about countless cyber threats that seemingly evolve along with new advancements …

Continue reading “How Artificial Intelligence Is Reshaping the Future of Cybersecurity”

Excellent customer service has always been essential in business growth. To ensure that your customers will retain and speak good things about your services to other people, incorporating customer support …

Continue reading “6 Technologies to Fix Your Poorly-Designed Service Desk System”

Every customer service channel is an opportunity for your brand to provide a positive customer experience, build customer relationship, and increase customer loyalty. However, not all businesses provide efficient and …

Continue reading “7 Efficiency Tips to Improving Your Email Support”

IT security is an issue as old as the technology itself, but that doesn’t excuse large companies when they are revealed to be facing some of these problems. The Fall …

Continue reading “How Your Business Can Proactively Protect Customer Data [Infographic]”

Some shoppers would visit a physical store to check the availability of the item, how it looks like, how much it costs, and to see if the item is something …

Continue reading “8 Ways to Implement an Effective E-commerce Omnichannel Strategy”

Any ecommerce outsourcing entity will tell you that the success of your online business depends on the user design and experience of your website. With 93% of consumers making their …

Continue reading “The Anatomy of a Top-Notch E-commerce Website”

The world of mobile apps is getting more and more exciting by the day. Take Instagram, for example. The photo-sharing platform continues to evolve since Facebook acquired it in 2012. …

Continue reading “How Instagram Story Can Improve Your Customer Experience”

Today’s advancing technology has made it necessary and possible for businesses to store and share large amounts of data via the cloud, but the remote nature of cloud services makes …

Continue reading “Top Cloud Threats Your Business Should Look Out For (Infographic)”

We’re living in a digital world where changes in the customer service industry happen by the day. Over the recent years, the focus has been on enhancing customer support in …

Continue reading “5 Customer Service Trends to Get More Business Traction this 2018”

Customer service has transformed dramatically over the years. In the past decades, technology was at its most basic form, and companies had to deal with limited resources. Fast forward to …

Continue reading “Customer Service: The Past, Present, and Future”