Employee engagement is one of the most important ways to incorporate a high performance work environment. We have listed five ways how you can do this in your company and encourage better output from your employees.

Providing customer service with mobile is still an unchartered territory for many companies. How can any business ensure quality customer service in this area? Allow us to enlighten you more.

Giving back to employees may yield greater gains more than costs. To celebrate Labor Day in USA, we looked into five companies who gave generously to their workers and provided avenues for them to also give back to their communities.

In the customer service industry, SlideShare is a great resource for great content that are also creatively presented. Here are our 10 picks for must-see (and must-download) customer service SlideShares.

You may not be aware of it, but you just might be irritating your clients with the kind of customer service you are providing them. Wrong statements, bad practices and even rude personnel can all attribute to poor customer service. And we all know that having poor customer service can turn customers away, for good.

We can really not do without customer complaints but they can be avoided. Here are top 5 common customer service complaints reported by customers with our advice how your business can rise above it.

Shep Hyken is a known persona in the customer service industry. An expert in customer service, Shep Hyken is a sought-after speaker and a best-selling author on matters about developing a winning customer service culture in businesses. We have gathered some gold nuggets of customer service insights from Shep’s Twitter and we are sharing it with you.

Do you ever wonder which industries rank highest in customer service and which fail? The Temkin Group, a research and consulting firm in Massachusetts, surveyed 10,000 U.S. consumers last January about their customer experience with 268 national and regional companies. Which industries do you think were rated best and worst?

Social media has become one of the most preferred customer service channels nowadays because of the flexibility and efficiency it provides to customers. But of course, using social media per …

When engaging with customers, it is paramount that your business has all bases covered. Customers have different preferences in connecting with various brands and may choose one over the other. However, as far as customer engagement is concerned, companies should be asking which one is the best way?