The holiday season is fast approaching. This means the shopping season is also just around the bend. Things around the store can also get a little bit crazy before Halloween, and by the time Black Friday and Cyber Monday arrive, shopping comes in full swing. Now the question is this: Is your customer service ready for the holidays?

Do you remember what it was like to be you treated like an extra special customer, where you felt valued, important, and genuinely delighted? Chances are, the moments that truly stood out are the ones that employed some thoughtful execution and a dash of creativity. Sprinkle that with a touch of enthusiasm along with an element of surprise and you’ve got yourself a recipe that will inspire a loyal following. Let’s take a look at a few creative ideas that did just that.

Impressing a customer long before they pick up the phone to call you is possible. Here are our tips on how you can blow away your customers with a positive experience and win them for good.

The Japanese are admired for many things like their technology, anime, and their professionalism in business. But did you know that they are esteemed for their world-class customer service? Read more about the things we can all learn from Japan’s customer service.

Customers stay because they are treated right. So how can you make your existing customers love you more? Allow us to share with you how you can woo them and guarantee a flourishing customer interaction with your faithful clients.

Apple gadgets have dominated the mobile technology industry because of its design and functionality. However, there is one more thing that is truly admirable about Apple Inc., and it is more than those smartphones, tablets and computers.

Have you interacted with a toddler lately? Here are customer service insights we have gleaned from observing how these little humans relate with others.

The numbers do not lie. Here are 60 facts and figures that will help you understand how customer service is being delivered today and what changes you need to make to improve yours.

Many companies are now exploring mobile customer service, but text messaging has been used over the years as an informal means of communication. How can a business maintain professionalism with a customer without sacrificing personalization?

Treating customers like A-listers have reaped good reputation for companies who applied the red carpet customer service in their approach. Let us share with you how you, too, can do the same and provide your customers a “Hollywood” experience.