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Technical support is heavily dictated by technology. Numerous advances in technology have been rapid and have created various paradigm shifts. In recent years, tech support has changed a lot to …
Cybersecurity is a big deal for every company, as a resilient and robust IT infrastructure is the heart and soul of every business operation. Apart from ensuring the smooth …
Continue reading “A Guide to Choosing the Right Technology Infrastructure Support Services”
Outsourcing technical support is a logical decision because it allows your company to stay focused on primary functions and save on the costs of in-house personnel and equipment. When searching …
Continue reading “10 Questions to Ask Your Outsourced IT Support Provider”
Outsourcing services have been in use for a long time due to their numerous benefits, regardless of the particular organization’s size, industry and job requirements. Before, the decision to outsource …
Continue reading “7 Things to Consider When Deciding to Outsource Technical Support”
Many books and courses on leadership make the fundamental error that leadership is a quality that resides with the manager, when in fact it is defined by the followers. Leadership …
Continue reading “Why Followership is More Important than Leadership”
The busy holidays can make or break your brand’s reputation and it has a lot to do with the quality of your customer service. The good part is that the …
Continue reading “8 Ways to Improve Customer Service This Holiday Season”
Let’s cut to the chase, customer service and content marketing go hand and hand and must therefore have a harmonious relationship in order for both to be effective. Your marketing …
Shopping around for your IT support company is time-consuming but should not be a tough task. Countless companies provide the usual services that will allow your business to function. However, …
Continue reading “4 Technical Support Trends That Will Shape The Way We Do Business This 2016”
Having been in-charge for Transcosmos sales and marketing initiatives for several years now, you can only imagine how many things go through my head every single day. Apart from keeping …
Continue reading “10 Productivity Apps You Should Consider Having in Your Phone”
Data security is critical for most businesses. Data can be any type of information from personal files, such as client information and bank account details, to intellectual property like market …
Continue reading “Just How Important Data Security is to Enterprises”
