When transcosmos was founded in 1991, we didn’t expect it would expand to the global company that it is today. We started with providing personalised IT and customer support services to UK companies, covering a wide range of European languages; and as we learned the ins and outs of the business, we saw a window of opportunity to expand our efforts globally.
Soon, transcosmos opened operations in Hungary and the Philippines, set up offices in the USA and France, and transformed into a global company. Because of this, we are now able to effectively support clients in US, Europe and Asia, and cater to multilingual customers over 100 countries around the world.
It’s pretty intense, but none of this would have been possible if we chose to remain in the comforts of our British island. Sure, we are proud to be a British company, not a doubt about it. “Made in Britain” products and services are guaranteed high quality and world class, and we bring to our clients all of the great things people expect of us. Our management capability, our innovation, our corporate governance, our professionalism and skills—all of these reflect our British roots which we wear on our sleeves with pride.
But more than that, we are also proud of the people we employ around the world who equally bring special skills and expertise to our services and clients, and the cultural diversity that Britain has always encouraged.
Our Philippine headquarters, for example, is brimming with talent, and we couldn’t be any more proud of our Filipino colleagues. In an interview by Inquirer.net last February, Asif Ahmad, the British Ambassador to the Philippines, shared our sentiments exactly when he spoke highly of its BPO (Business Process Outsourcing) industry, “When you talk about the BPO industry in the Philippines, we can’t think of anything better than what we are running here.”
I agree. As someone who has worked with Filipinos and has flown in and out of the Philippines for over a decade, I can personally attest to their quality of work and level of professionalism.
I remember the early days of our Philippine operations. There were no direct flights so I would fly a long way, from UK to Amsterdam, Hong Kong or Dubai and then finally, Manila. The layovers are long, and sometimes the length of the trips were over 24 hours each way. More recently Philippine Airlines started offering direct flights from London to Manila which has not only made travelling a little more bearable, but opened up more business opportunities for British companies who are interested at tapping the Philippines’ BPO industry.
Apart from the competitive labor rates in the Philippines, we have loved working with the trustworthy, skilled, natural English-speaking Filipinos. Some of them are also trained in other Asian languages, which add to the portfolio of languages that we offer our clients.
Putting all of these together, transcosmos has evolved into a company that can proudly compete in the global market, providing a truly blended, multilingual, 24/7 IT and customer support to clients all around the world.
transcosmos has been in the IT support business for over 23 years, servicing blue chip companies around the world. Read more about us here.
Made in Britain, Delivered in the Philippines
