Speed of response and efficiency in support are two crucial aspects in any company’s customer relationship management. Without these two, the effectiveness of your customer service will fall short. For this reason, many businesses take it to online methods to provide their customers better options to communicate their concerns. In this infographic, we will look into two online channels that are popular among customers and see which one is more favored when it comes to customer service.
Email vs Social Media: Which Do Customers Prefer? [Infographic]
