Information Systems
Intro Zendesk Customer Experience Trends Report 2020 showed that 51% of customers wish to receive an answer to their questions in less than 5 minutes on the phone when they …
Continue reading “5 Key Benefits of Corporate Knowledge Base Systems”
Technology has been transforming the workplace landscape over the years with a piece of innovation being added to make the process better. The industrial revolution had business owners build factories …
Continue reading “How Robotic Process Automation is Transforming the Workplace”
An efficient IT helpdesk is a vital operations tool. When utilized properly, it can transform the way teams manage their daily tasks. If your company recently invested in a helpdesk …
Continue reading “11 Key Features to Look for in an IT Helpdesk”
Due to limited resources, availability, and lack of applicants that meet particular qualifications, service desks managers and leaders alike have difficulties finding the right members to add to their team. …
Continue reading “6 Essential Skills That Your IT Service Desk Team Should Have”
There’s no denying that technology plays a significant role in today’s business environment. Your business or company certainly uses technology in its daily operations, from simple encoding tasks and use …
Talking to IT support services might be one of your least favorite things to do, or even fall under the category of your list of “things I’d rather not do,” …
Continue reading “How to Communicate Properly with your IT Support Provider”
Outsourcing services have been in use for a long time due to their numerous benefits, regardless of the particular organization’s size, industry and job requirements. Before, the decision to outsource …
Continue reading “7 Things to Consider When Deciding to Outsource Technical Support”
