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5 Key Benefits of Corporate Knowledge Base Systems

Posted on 9 November 202019 January 2021
Knowledge base systems

Intro Zendesk Customer Experience Trends Report 2020 showed that 51% of customers wish to receive an answer to their questions in less than 5 minutes on the phone when they …

Continue reading “5 Key Benefits of Corporate Knowledge Base Systems”

How Robotic Process Automation is Transforming the Workplace

Posted on 8 January 201916 December 2021

Technology has been transforming the workplace landscape over the years with a piece of innovation being added to make the process better. The industrial revolution had business owners build factories …

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11 Key Features to Look for in an IT Helpdesk

Posted on 27 June 201616 December 2021

An efficient IT helpdesk is a vital operations tool. When utilized properly, it can transform the way teams manage their daily tasks. If your company recently invested in a helpdesk …

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6 Essential Skills That Your IT Service Desk Team Should Have

Posted on 13 May 201618 October 2021

Due to limited resources, availability, and lack of applicants that meet particular qualifications, service desks managers and leaders alike have difficulties finding the right members to add to their team. …

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7 Tools for Server Management

Posted on 3 May 2016

There’s no denying that technology plays a significant role in today’s business environment. Your business or company certainly uses technology in its daily operations, from simple encoding tasks and use …

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How to Communicate Properly with your IT Support Provider

Posted on 7 April 201616 December 2021

Talking to IT support services might be one of your least favorite things to do, or even fall under the category of your list of “things I’d rather not do,” …

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7 Things to Consider When Deciding to Outsource Technical Support

Posted on 24 February 201616 December 2021

Outsourcing services have been in use for a long time due to their numerous benefits, regardless of the particular organization’s size, industry and job requirements. Before, the decision to outsource …

Continue reading “7 Things to Consider When Deciding to Outsource Technical Support”

Recent Posts

  • Top Business Challenges Companies Faced in 2020

    Top Business Challenges Companies Faced in 2020

    19 January 2021
  • 5 Key Benefits of Corporate Knowledge Base Systems

    5 Key Benefits of Corporate Knowledge Base Systems

    9 November 2020
  • 3 Reasons Why Transcosmos Has a Business Continuity Plan

    3 Reasons Why Transcosmos Has a Business Continuity Plan

    29 September 2020
  • Can AI-Powered Automation and Human-Centered Customer Service Co-Exist?

    Can AI-Powered Automation and Human-Centered Customer Service Co-Exist?

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  • Outsourcing Statistics to Guide Your Business Decisions in 2019

    Outsourcing Statistics to Guide Your Business Decisions in 2019

    6 March 2019

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