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Category: Technology

6 Technologies to Fix Your Poorly-Designed Service Desk System

Posted on July 23, 2018
6-Technologies-to-Fix-Your-Poorly-Designed-Service-Desk-System

Excellent customer service has always been essential in business growth. To ensure that your customers will retain and speak good things about your services to other people, incorporating customer support …

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How Your Business Can Proactively Protect Customer Data [Infographic]

Posted on June 26, 2018June 26, 2018
How Your Business Can Proactively Protect Customer Data [Infographic]

IT security is an issue as old as the technology itself, but that doesn’t excuse large companies when they are revealed to be facing some of these problems. The Fall …

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The Anatomy of a Top-Notch E-commerce Website

Posted on May 10, 2018June 7, 2018
The Anatomy of a Top-Notch Ecommerce Website-banner

Any ecommerce outsourcing entity will tell you that the success of your online business depends on the user design and experience of your website. With 93% of consumers making their …

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Top Cloud Threats Your Business Should Look Out For (Infographic)

Posted on March 26, 2018May 9, 2018
Top Cloud Threats Your Business Should Look Out For

Today’s advancing technology has made it necessary and possible for businesses to store and share large amounts of data via the cloud, but the remote nature of cloud services makes …

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5 Customer Service Trends to Get More Business Traction this 2018

Posted on March 20, 2018
customer support outsourcing team

We’re living in a digital world where changes in the customer service industry happen by the day. Over the recent years, the focus has been on enhancing customer support in …

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Customer Service: The Past, Present, and Future

Posted on March 15, 2018
customer-service-past-present-future-banner

Customer service has transformed dramatically over the years. In the past decades, technology was at its most basic form, and companies had to deal with limited resources. Fast forward to …

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How to Manage Cybersecurity Threats and Business Vulnerability

Posted on June 29, 2017May 9, 2018
how-to-manage-cyber-security-business-vulnerability

As businesses adopt a more digital approach, they become prone to cyber security threats and attacks, exposing their business and customers to vulnerabilities and risks. Cybercrime and malware advance and …

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5 Valuable Lessons Pokemon Go Can Teach IT Teams

Posted on September 20, 2016

Since game developer, Niantic Labs, launched the GPS-based, augmented reality game, Pokemon Go, on July 6, 2016, the whole world has been caught in a frenzy. Initially available in the …

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