Keep your strategies up to date with the latest figures and data on outsourcing.
Outsourcing Statistics to Guide Your Business Decisions in 2019
4 Outsourcing Trends That Will Impact Businesses in 2019 (Infographic)
The benefits of outsourcing are aplenty – reduced costs, streamlined operations, increased flexibility for your business, and more. With fast-paced innovations in tech, the outsourcing industry is poised to evolve, …
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7 IT Myths That Need to Be Confirmed or Busted
Businesses across every industry have made improvements by leaps and bounds through the integration of advanced technology, and along with it, upgrades in their information technology infrastructure. While businesses like …
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How Artificial Intelligence Is Reshaping the Future of Cybersecurity
Keeping your information technology systems secure isn’t as simple as you may think. This generation’s digital revolution has brought about countless cyber threats that seemingly evolve along with new advancements …
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6 Technologies to Fix Your Poorly-Designed Service Desk System
Excellent customer service has always been essential in business growth. To ensure that your customers will retain and speak good things about your services to other people, incorporating customer support …
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7 Efficiency Tips to Improving Your Email Support
Every customer service channel is an opportunity for your brand to provide a positive customer experience, build customer relationship, and increase customer loyalty. However, not all businesses provide efficient and …
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How Your Business Can Proactively Protect Customer Data [Infographic]
![How Your Business Can Proactively Protect Customer Data [Infographic]](https://secureservercdn.net/198.71.233.206/9a2.a9d.myftpupload.com/wp-content/uploads/2018/06/Merlin_BB_How-Your-Business-Can-Proactively-Protect-Customer-Data-Infographic.png?time=1655427027)
IT security is an issue as old as the technology itself, but that doesn’t excuse large companies when they are revealed to be facing some of these problems. The Fall …
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Customer Service: The Past, Present, and Future
Customer service has transformed dramatically over the years. In the past decades, technology was at its most basic form, and companies had to deal with limited resources. Fast forward to …
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4 Customer-Oriented CEOs and What We Can Learn from Them
Modern-day CEOs are taking a more hands-on approach and becoming the frontrunner of their companies when it comes to providing excellent customer service. They’re channeling their customer persona when developing …
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How IT Security Audit Benefits Your Business Process
In the IT industry, engineers and specialists are constantly bracing themselves against a security breach on their system. Any situation of this sort may result in data loss and operations …
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