Information Systems
In today’s customer-centric age of marketing, putting your loyal users at the core of your business is critical. Customer service has seen leaps and bounds of upgrades in the past …
Continue reading “5 Customer Service Solutions to Implement Before the Year Ends”
During ancient times when the internet was but a fledgeling piece of technology, man relied on archaic ways like the reliable word-of-mouth when looking for reviews about certain consumer products …
Continue reading “A Starter’s Guide to Providing an Efficient Social Media Customer Support”
The world of mobile apps is getting more and more exciting by the day. Take Instagram, for example. The photo-sharing platform continues to evolve since Facebook acquired it in 2012. …
Continue reading “How Instagram Story Can Improve Your Customer Experience”
We’re living in a digital world where changes in the customer service industry happen by the day. Over the recent years, the focus has been on enhancing customer support in …
Continue reading “5 Customer Service Trends to Get More Business Traction this 2018”
The business landscape is ever-evolving with the newest innovations and technologies that influence consumer needs and demands. If fifteen years ago, placing a newspaper ad would dramatically increase your store’s …
Continue reading “5 Ways Omni-Channel Engagement Improves Customer Experience”
Today’s marketing landscape is no longer brand-centric, rather is customer-centric. It’s all about what the customer wants and needs, as well as the customer’s overall brand experience. Often, this experience …
Continue reading “5 Reasons Why the Best Marketing is Great Customer Service”
Customer service defines a brand, as it can make or break your business. If you want to establish your brand as trustworthy and reliable, it’s important to provide exemplary customer …
Continue reading “4 Great Examples of Social Media as an Effective Customer Service Tool”
Since we integrated Zendesk across our systems in June 2011, we never looked back. Being in the customer support business for more than 20 years, we know the value of an efficient helpdesk and seamless ticketing management solutions in supporting clients from a wide range of industries. So.. how do we, here at Merlin, love Zendesk? Let us count the ways.
It’s impossible to witness an online commotion this big without learning valuable lessons in social media, customer service, and in life. Forbes listed 6 things, and we thought we’d follow it up with our own take-home.
With this growing awareness of social care as a medium to directly communicate to companies, more and more businesses are riding the social media bandwagon; this time, not just to market their products, but to build customer relations and watch over their backs for nasty, reputation-damaging complaints. If you haven’t been using social media as a tool for customer service, here are 5 steps to get you started.
