Information Systems
People share almost everything on social media, sometimes, a little too much. Admittedly, it’s the stories about a company’s wins and gaffes on customer service that catch the attention—and rightfully …
Continue reading “7 Businesses That Raised the Bar for Customer Service”
The customer service industry has seen a dramatic shift over the years. With new innovations and trends, companies now leverage advanced tools, such as automation, in delivering the best customer …
Continue reading “6 Soft Skills to Level Up Your Customer Service in 2019”
In today’s customer-centric age of marketing, putting your loyal users at the core of your business is critical. Customer service has seen leaps and bounds of upgrades in the past …
Continue reading “5 Customer Service Solutions to Implement Before the Year Ends”
Artificial intelligence (AI) is slowly yet surely finding its way into our everyday lives. From driverless cars to robotics and smart homes, we see more and more AI applications in …
Continue reading “How to Successfully Implement an AI Strategy in Customer Experience”
During ancient times when the internet was but a fledgeling piece of technology, man relied on archaic ways like the reliable word-of-mouth when looking for reviews about certain consumer products …
Continue reading “A Starter’s Guide to Providing an Efficient Social Media Customer Support”
The internet has transformed the way humans transact and communicate, highlighting how diverse language is. Modern globalisation is the pathway that led companies to face more international clients now than …
Continue reading “How a Multi-Language Customer Support Empowers Your Business”
Excellent customer service has always been essential in business growth. To ensure that your customers will retain and speak good things about your services to other people, incorporating customer support …
Continue reading “6 Technologies to Fix Your Poorly-Designed Service Desk System”
Every customer service channel is an opportunity for your brand to provide a positive customer experience, build customer relationship, and increase customer loyalty. However, not all businesses provide efficient and …
Continue reading “7 Efficiency Tips to Improving Your Email Support”
Some shoppers would visit a physical store to check the availability of the item, how it looks like, how much it costs, and to see if the item is something …
Continue reading “8 Ways to Implement an Effective E-commerce Omnichannel Strategy”
Any ecommerce outsourcing entity will tell you that the success of your online business depends on the user design and experience of your website. With 93% of consumers making their …
Continue reading “The Anatomy of a Top-Notch E-commerce Website”
