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Category: Customer Support

7 Businesses That Raised the Bar for Customer Service

Posted on February 19, 2019January 25, 2019

People share almost everything on social media, sometimes, a little too much. Admittedly, it’s the stories about a company’s wins and gaffes on customer service that catch the attention—and rightfully …

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6 Soft Skills to Level Up Your Customer Service in 2019

Posted on January 22, 2019January 22, 2019
soft skills

The customer service industry has seen a dramatic shift over the years. With new innovations and trends, companies now leverage advanced tools, such as automation, in delivering the best customer …

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5 Customer Service Solutions to Implement Before the Year Ends

Posted on October 3, 2018

In today’s customer-centric age of marketing, putting your loyal users at the core of your business is critical. Customer service has seen leaps and bounds of upgrades in the past …

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How to Successfully Implement an AI Strategy in Customer Experience

Posted on September 17, 2018
chatbots provide improved customer experience

Artificial intelligence (AI) is slowly yet surely finding its way into our everyday lives. From driverless cars to robotics and smart homes, we see more and more AI applications in …

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A Starter’s Guide to Providing an Efficient Social Media Customer Support

Posted on September 6, 2018

During ancient times when the internet was but a fledgeling piece of technology, man relied on archaic ways like the reliable word-of-mouth when looking for reviews about certain consumer products …

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How a Multi-Language Customer Support Empowers Your Business

Posted on August 16, 2018August 16, 2018
How A Multi-Language Customer Support Empowers Your Business

The internet has transformed the way humans transact and communicate, highlighting how diverse language is. Modern globalisation is the pathway that led companies to face more international clients now than …

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6 Technologies to Fix Your Poorly-Designed Service Desk System

Posted on July 23, 2018
6-Technologies-to-Fix-Your-Poorly-Designed-Service-Desk-System

Excellent customer service has always been essential in business growth. To ensure that your customers will retain and speak good things about your services to other people, incorporating customer support …

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7 Efficiency Tips to Improving Your Email Support

Posted on July 6, 2018
7 Efficiency Tips to Improving Your Email Support

Every customer service channel is an opportunity for your brand to provide a positive customer experience, build customer relationship, and increase customer loyalty. However, not all businesses provide efficient and …

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8 Ways to Implement an Effective E-commerce Omnichannel Strategy

Posted on May 31, 2018
5 Ways to Implement an Effective E-commerce Omnichannel Strategy

Some shoppers would visit a physical store to check the availability of the item, how it looks like, how much it costs, and to see if the item is something …

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The Anatomy of a Top-Notch E-commerce Website

Posted on May 10, 2018June 7, 2018
The Anatomy of a Top-Notch Ecommerce Website-banner

Any ecommerce outsourcing entity will tell you that the success of your online business depends on the user design and experience of your website. With 93% of consumers making their …

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