7 Essential Keys to an Efficient Multilingual Customer Support

As markets become more and more diverse, it becomes a necessity for businesses to communicate with customers across language barriers. Being able to speak to someone in their language establishes trust, which is essential at all stages of the purchasing cycle, including customer support. If you’re looking to employ multilingual customer support in your operation, here are seven things you need to know in order to succeed.

5 Changes That are Happening to Customer Support This 2015

For the most part, the fundamentals of customer service remain the same. Efficient and timely service, responsive front liners, proactive solutions are just some of the qualities clients look for in the products and businesses that they purchase. What changed are the channels and platforms that the use. We’re almost half-way through 2015 and here are just some of the hyper-connected, mobile lifestyle customer service activities that we’ve been seeing in 2015.

8 Tried and Tested Ways to Motivate Your Customer Service Team

Attending to the demands of the customers every day can burn out even the most patient of customer service reps. And when they begin to feel the weight of it, it can derail your customer service team from focusing on your customers. To be able to keep your customer service team in the path of quality customer support, consistent motivation is vital to pump up their “ready-to-serve” mindset. Here’s a tried and tested ways to M-O-T-I-V-A-T-E your customer service team.

Lost Customers? Here’s How to Win Them Back

Have you lost customers recently? According to the research done by John Gattorna, a visiting professor at Macquarie Graduate School of Management in 2008, businesses lose 68% of their customers due to perceived indifference. This means the customers walked out and left because they do not feel valued by these companies. Imagine losing these many customers just because you didn’t show you cared?

5 Phrases That Surprisingly Make Customers Happy

We sometimes forget the magic of words when it comes to customer service. Providing stellar customer service is easier than before, with technology, enhanced training of front liners and a growing awareness of how much superlative customer service can be one’s very best form of marketing. But there are these phrases when used and spoken with sincerity, which surprisingly make customers happy.