Keep your strategies up to date with the latest figures and data on outsourcing.
Top 5 Podcasts to Keep Up to Date with IT and Outsourcing Trends
Podcasts are a unique way of listening to information on the go. It gives lecturers a platform to broadcast engaging audio content and make it available to their subscribers 24/7. …
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4 Outsourcing Trends That Will Impact Businesses in 2019 (Infographic)
The benefits of outsourcing are aplenty – reduced costs, streamlined operations, increased flexibility for your business, and more. With fast-paced innovations in tech, the outsourcing industry is poised to evolve, …
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5 Customer Service Solutions to Implement Before the Year Ends
In today’s customer-centric age of marketing, putting your loyal users at the core of your business is critical. Customer service has seen leaps and bounds of upgrades in the past …
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A Starter’s Guide to Providing an Efficient Social Media Customer Support
During ancient times when the internet was but a fledgeling piece of technology, man relied on archaic ways like the reliable word-of-mouth when looking for reviews about certain consumer products …
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7 Efficiency Tips to Improving Your Email Support
Every customer service channel is an opportunity for your brand to provide a positive customer experience, build customer relationship, and increase customer loyalty. However, not all businesses provide efficient and …
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8 Ways to Implement an Effective E-commerce Omnichannel Strategy
Some shoppers would visit a physical store to check the availability of the item, how it looks like, how much it costs, and to see if the item is something …
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5 Customer Service Trends to Get More Business Traction this 2018
We’re living in a digital world where changes in the customer service industry happen by the day. Over the recent years, the focus has been on enhancing customer support in …
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4 Customer-Oriented CEOs and What We Can Learn from Them
Modern-day CEOs are taking a more hands-on approach and becoming the frontrunner of their companies when it comes to providing excellent customer service. They’re channeling their customer persona when developing …
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6 Characteristics to Look for When Outsourcing Help Desk Support Team [Infographic]
Outsourcing help desk support can add value to your organization’s implementation of customer-oriented policies and operations. For one, you could mobilize your internal team to higher level customer work and …