Information Systems
Intro Zendesk Customer Experience Trends Report 2020 showed that 51% of customers wish to receive an answer to their questions in less than 5 minutes on the phone when they …
Continue reading “5 key benefits of corporate knowledge base systems”
Intro Did you know that 51% of companies have no business continuity plan to deal with a global pandemic, according to a survey conducted by Mercer in February 2020? A …
Continue reading “3 Reasons Why Transcosmos Has a Business Continuity Plan”
Podcasts are a unique way of listening to information on the go. It gives lecturers a platform to broadcast engaging audio content and make it available to their subscribers 24/7. …
Continue reading “Top 5 Podcasts to Keep Up to Date with IT and Outsourcing Trends”
Improving customer experience goes deeper than what you see on the surface of customer service delivery. If you want to establish an experience that pleases your customers consistently, then it’s time you look into your company culture.
Employee engagement is one of the most important ways to incorporate a high performance work environment. We have listed five ways how you can do this in your company and encourage better output from your employees.
Giving back to employees may yield greater gains more than costs. To celebrate Labor Day in USA, we looked into five companies who gave generously to their workers and provided avenues for them to also give back to their communities.
