Information Systems
In August 2018, Apple became the first American public company to reach $1 trillion market value. The company enjoyed their solo stay at the top until a month later in …
Continue reading “6 Lessons on Customer Service from the Four Comma Club”
We have been going through rapid technological advancements since the beginning of the last decade that resulted in massive changes in the economic, political, and societal landscapes around the world. …
Continue reading “6 IT Trends That Will Bring Breakthrough Changes in 2019”
The digital terrain is perpetually changing so everybody involved must have the resiliency to adapt to new technology. And with data playing a crucial role, knowing what to do with …
Continue reading “10 Important Questions to Ask Yourself When Managing Customer Data”
In today’s customer-centric age of marketing, putting your loyal users at the core of your business is critical. Customer service has seen leaps and bounds of upgrades in the past …
Continue reading “5 Customer Service Solutions to Implement Before the Year Ends”
Artificial intelligence (AI) is slowly yet surely finding its way into our everyday lives. From driverless cars to robotics and smart homes, we see more and more AI applications in …
Continue reading “How to Successfully Implement an AI Strategy in Customer Experience”
During ancient times when the internet was but a fledgeling piece of technology, man relied on archaic ways like the reliable word-of-mouth when looking for reviews about certain consumer products …
Continue reading “A Starter’s Guide to Providing an Efficient Social Media Customer Support”
The internet has transformed the way humans transact and communicate, highlighting how diverse language is. Modern globalisation is the pathway that led companies to face more international clients now than …
Continue reading “How a Multi-Language Customer Support Empowers Your Business”
Businesses across every industry have made improvements by leaps and bounds through the integration of advanced technology, and along with it, upgrades in their information technology infrastructure. While businesses like …
Continue reading “7 IT Myths That Need to Be Confirmed or Busted”
Keeping your information technology systems secure isn’t as simple as you may think. This generation’s digital revolution has brought about countless cyber threats that seemingly evolve along with new advancements …
Continue reading “How Artificial Intelligence Is Reshaping the Future of Cybersecurity”
Excellent customer service has always been essential in business growth. To ensure that your customers will retain and speak good things about your services to other people, incorporating customer support …
Continue reading “6 Technologies to Fix Your Poorly-Designed Service Desk System”
