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Category: Blog

6 Lessons on Customer Service from the Four Comma Club

Posted on 7 November 20188 November 2018
blog banner of 6 Lessons on Customer Service from the Four Comma Club

In August 2018, Apple became the first American public company to reach $1 trillion market value. The company enjoyed their solo stay at the top until a month later in …

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6 IT Trends That Will Bring Breakthrough Changes in 2019

Posted on 17 October 201816 December 2021
blog banner with the text 6 IT Trends That Will Bring Breakthrough Changes in 2019

We have been going through rapid technological advancements since the beginning of the last decade that resulted in massive changes in the economic, political, and societal landscapes around the world. …

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10 Important Questions to Ask Yourself When Managing Customer Data

Posted on 9 October 201816 December 2021
10 Important Questions to Ask When Managing Customer Data

The digital terrain is perpetually changing so everybody involved must have the resiliency to adapt to new technology. And with data playing a crucial role, knowing what to do with …

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5 Customer Service Solutions to Implement Before the Year Ends

Posted on 3 October 2018

In today’s customer-centric age of marketing, putting your loyal users at the core of your business is critical. Customer service has seen leaps and bounds of upgrades in the past …

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How to Successfully Implement an AI Strategy in Customer Experience

Posted on 17 September 201816 December 2021
chatbots provide improved customer experience

Artificial intelligence (AI) is slowly yet surely finding its way into our everyday lives. From driverless cars to robotics and smart homes, we see more and more AI applications in …

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A Starter’s Guide to Providing an Efficient Social Media Customer Support

Posted on 6 September 2018

During ancient times when the internet was but a fledgeling piece of technology, man relied on archaic ways like the reliable word-of-mouth when looking for reviews about certain consumer products …

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How a Multi-Language Customer Support Empowers Your Business

Posted on 16 August 201816 August 2018
How A Multi-Language Customer Support Empowers Your Business

The internet has transformed the way humans transact and communicate, highlighting how diverse language is. Modern globalisation is the pathway that led companies to face more international clients now than …

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7 IT Myths That Need to Be Confirmed or Busted

Posted on 13 August 201818 October 2021
IT Myths That Need to Be Confirmed or Busted

Businesses across every industry have made improvements by leaps and bounds through the integration of advanced technology, and along with it, upgrades in their information technology infrastructure. While businesses like …

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How Artificial Intelligence Is Reshaping the Future of Cybersecurity

Posted on 25 July 201816 December 2021
How Artificial Intelligence Is Redefining the Future of Cybersecurity

Keeping your information technology systems secure isn’t as simple as you may think. This generation’s digital revolution has brought about countless cyber threats that seemingly evolve along with new advancements …

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6 Technologies to Fix Your Poorly-Designed Service Desk System

Posted on 23 July 201816 December 2021
6-Technologies-to-Fix-Your-Poorly-Designed-Service-Desk-System

Excellent customer service has always been essential in business growth. To ensure that your customers will retain and speak good things about your services to other people, incorporating customer support …

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