Hello! What have you been reading lately? Whatever business or industry you’re part of, you need a little dose of customer service inspiration in your reading list every day. We listed 10 blogs that will inspire you, make you laugh, and, make you think about your own customer service efforts and how you can improve them. Start bookmarking, guys. You’re welcome.
Merlin Information Systems, for the past 23 years, have been passionate about two things: PEOPLE and TECHNOLOGY, and how equally important these two are in propelling any business forward. We compiled 10 powerful quotes that will totally change the way you look at managing your people, and inspire you to empower your employees to be the best they can be.
We can’t deny it. Businesses have to pay even more attention to Customer Service and Customer Experience (CX) this year and beyond. Taking it from top industry experts, here are 5 ways to improve Customer Experience this 2014.
Being in this business for over 20 years, Merlin has successfully hired and deployed hundreds of Customer Support employees through the years, and has developed an efficient process of recruiting people. Here are 7 qualities to look for when hiring Customer Support Agents.
Many companies do their businesses believing these myths, therefore missing out on a big opportunity to grow, to serve their customers better, and to potentially earn more profit. These Customer Service Myths change the way we look at customer complaints, and give us ideas on how to address them better.
We put together 7 timeless customer service quotes to inspire you through the week, one quote each day. These are “timeless” quotes because they were spoken by thought leaders from another era, centuries ago, back when there were no help desks and call centers and tech support.
We’ve put together a list of legendary customer service stories, some of them from several years back—a testament that it’s stories like these that are remembered and shared over and over again.
In the same way that a single phone call can be the first impression and most likely the only perception a customer makes on a company, a job interview is also the one moment where an applicant makes his first impression. The recruitment process is long and tedious, and the process could end right on the first job interview. We’ve interviewed some experts in the field and here are some of their answers.
We couldn’t reiterate more how important it is to hire the right customer support representatives, whatever company or industry you’re in. Here are three things to keep in mind in finding the right people.
A video circulated the web last week about a woman who went bonkers at Dunkin Donuts, demanding free food for a receipt she didn’t receive, and recording herself on video at that. What she thought would get her lots of support from social media for exposing bad customer service backfired on her; instead, the employee/s who endured the wrath of Taylor Chapman that day earned a much-deserved recognition from the world wide web and from Dunkin Donuts itself.