High Time for Customer Service to go Mobile

Mobility is one of the major purposes of the rapid development of today’s technology. Businesses need to adapt to these changes to cope with global competencies and quality. Customer service is one of the areas where businesses need to be innovative in their approach to ensure growth and effectiveness.

5 Things You Probably Didn’t Know About your UK and US Customers

We’ve seen the best and the worst this week in the customer service industry. The American Customer Satisfaction Index (ACSI) has revealed this year’s Top 10 US Retailers with the Worst Customer Service, and two new studies came out with some interesting data on Customer Experience. Here are 5 things we learn about UK and US consumers this week.

Tablets in the Call Center, really?

Agents no longer want a big PC in front of them, with fans blurring and the ill feeling of working in a low cost call centre environment. So how long before agents are using a Call Centre Tablet?