Experiences stay with customers and make doing business more meaningful. An amazing customer experience is what builds loyal customers and keeps them coming back. So how do you make sure that amazing customer experience is at the heart of what you do?
The Japanese are admired for many things like their technology, anime, and their professionalism in business. But did you know that they are esteemed for their world-class customer service? Read more about the things we can all learn from Japan’s customer service.
Apple gadgets have dominated the mobile technology industry because of its design and functionality. However, there is one more thing that is truly admirable about Apple Inc., and it is more than those smartphones, tablets and computers.
The numbers do not lie. Here are 60 facts and figures that will help you understand how customer service is being delivered today and what changes you need to make to improve yours.
Treating customers like A-listers have reaped good reputation for companies who applied the red carpet customer service in their approach. Let us share with you how you, too, can do the same and provide your customers a “Hollywood” experience.
In the customer service industry, SlideShare is a great resource for great content that are also creatively presented. Here are our 10 picks for must-see (and must-download) customer service SlideShares.
Shep Hyken is a known persona in the customer service industry. An expert in customer service, Shep Hyken is a sought-after speaker and a best-selling author on matters about developing a winning customer service culture in businesses. We have gathered some gold nuggets of customer service insights from Shep’s Twitter and we are sharing it with you.
When engaging with customers, it is paramount that your business has all bases covered. Customers have different preferences in connecting with various brands and may choose one over the other. However, as far as customer engagement is concerned, companies should be asking which one is the best way?
Poor customer service can cause serious damage to any business. When a customer becomes frustrated in dealing with a company, it is only natural for them to complain—but not the Brits.
People nowadays turn to addressing business through social media channels for customer service inquiries, issues, and complaints. We all know that customer feedback is spread like wildfire in social media and this holds true for businesses too. It has become essential therefore, to have interactive social media presence to deliver good customer service. Customers (existing or potential) would rather address you through Facebook or Twitter than pick up a phone and call or send an e-mail.